Insights | Radial

Insights

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consumer survey

man holiday shopping on phone and computer
November 4, 2020 - We surveyed 500 online shoppers about their take on customer service interactions and how they planned on tackling their holiday shopping.
customer-service-center-worker
May 28, 2020 - To understand online shoppers' experiences, Radial teamed with CFI Group to survey 500 e-shoppers to assess where customer service is now and where it is headed.
Customer Service and Delivery Experiences Retail Shoppers Want
September 4, 2019 - Radial and CFI Group surveyed 500 randomly selected consumers to better understand their online shopping behaviors and expectations for service, ordering, and delivery.