Insights | Radial


May 18, 2018 - A new eTail Canada study, sponsored by Radial, reveals that more than one-third of Canadian retailers have started to expand their business into the APAC region, as well as Central and South America—engaging new competitive markets filled with unfamiliar customers and plenty of growth opportunity.
May 18, 2018 - Total Retail in conjunction with Radial is excited to release the second annual ranking of 100 publicly traded retailers based on their omnichannel capabilities, programs and execution. The 2018 Top Omnichannel Retailers Report uncovers the brands leading the way in giving consumers the seamless shopping journeys they’ve come to expect, as well as the brands that are still playing catch-up.
May 18, 2018 - By 2019, requests for customer support through consumer messaging apps will exceed requests for customer support through social media. Today's consumers want hyper-personalized support with seamless omnichannel customer journeys that build lasting relationships.
April 26, 2018 - Download Radial’s new white paper – A Strategic Guide to Counter Digital Gift Card Fraud – to uncover four actionable strategies to turn high-risk gift cards into profit.
March 23, 2018 - Michaels partnered with Radial during the 2017 holiday rush to implement a Visual Interactive Voice Response (IVR) platform to reduce the high volume of inbound customer service calls and provide its customers with a 24/7 customer service option.
March 19, 2018 - Many organizations' customer service efforts have relied on interactive voice response (IVR) systems for decades, even as newer channels have emerged to expand customer self-service.
March 9, 2018 - Watch this webinar, Avoiding the Costly Consequences of Poor Inventory Management to learn how to protect your business from costly overstocks, out-of-stocks and returns.
March 6, 2018 - In 2018’s hotly competitive omnichannel retail environment, it’s back-end functions like inventory optimization, fraud prevention and the evolving role of store associates and customer service representatives that are the rising stars where retailers can maximize efficiency and profits.
February 22, 2018 - Visual IVR On-Demand is transforming CX while improving the bottom line.
January 31, 2018 - Commerce contributed nearly 42 percent of U.S. retail sales growth in 2016. While that’s good news for retailers, what’s not is the resulting surge in online fraud.