October 19, 2018 - In preparation for peak season, retailers would do well to understand Big Spenders and prepare to meet their expectations.
October 15, 2018 - Watch this webcast with DestinationCRM to learn how AI can transform your customer service paradigm.
October 8, 2018 - In order to deliver the best cross-channel shopping experience, future-thinking retailers must go beyond buy online pick up in-store (BOPIS) and push the envelope with inventive new tactics.
October 8, 2018 - Today’s customers are demanding. Delivering satisfactory customer interactions isn’t enough; they expect experiences that are easy, personalized and conscious of their future needs.
October 8, 2018 - To manage its transformation into an online giant, Hibbett Sports sought guidance and expertise from Radial to make its technological and operational evolution a success.
October 1, 2018 - With a 200% expected increase in digital gift card sales projected for 2018, it’s essential for retailers to have the right fraud management strategies in place to tap into this lucrative market, while minimizing risk.
September 27, 2018 - Retailers are finding that customer expectations for customer service are growing more challenging. Increasingly, customers expect online tools that are easy and useful, live agents who are efficient and effective, and loyalty programs that enable agents to deliver personalized and customized service.
September 12, 2018 - Companies today are facing increasing inventory and logistics challenges that require sophisticated order management systems, including a distribution strategy to meet todays’ consumer demands.
September 7, 2018 - Succeeding in today’s ever-changing digital commerce world requires mastering a complex mix of people, process and technology innovations that must all work seamlessly together.
August 21, 2018 - How can you positively support your company to manage and optimize so that change means ongoing operational improvement instead of chaos?
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