August 21, 2018 - How can you positively support your company to manage and optimize so that change means ongoing operational improvement instead of chaos?
August 7, 2018 - With the need for customer service to drive loyalty and neatly handle increased complexity, customer support teams must critically consider which tools to use to best support the agents.
August 1, 2018 - In the age of the consumer, customers expect an FP3 experience throughout the buyer journey – one that’s (Frictionless, Personalized, Predictive, Proactive). While delivering an FP3 experience can be challenging, it is possible, and can benefit your company in many ways.
July 31, 2018 - Chargebacks are an unfortunate reality of a retail business and can be devastating to your bottom line. When you consider that over 84 percent of chargebacks are now due to fraud, developing a comprehensive strategy for managing them is critical for success.
July 25, 2018 - In addition to providing a new way to shop, eCommerce has created an opportunity for retailers and merchants to deliver their products to consumers instantly including goods like airline tickets, hotel reservations, video games, and digital gift cards. But its convenience also comes at a price – increased fraud risk.
July 25, 2018 - False positives - transactions attempted by legitimate customers that are flagged as suspicious by a merchant’s fraud-prevention system – are a well-known problem among retailers, yet one that is difficult to quantify and therefore often overlooked.
July 24, 2018 - To keep pace with growing consumer expectations, retailers must be equipped with modern order management systems that greatly expand their fulfillment capabilities. However, many still lag behind.
July 24, 2018 - In the old days, consumers went shopping because they had to. However, thanks to a plethora of new options, consumers today must now be inspired to want to shop.
July 13, 2018 - Customer service has become a key component of the overall customer journey, and more critically, customer lifetime value. Therefore, retailers need to invest in service options to provide choice and convenience to customers.
July 10, 2018 - Watch this educational webcast and find out how to turn your knowledge management initiative into a knowledge automation initiative while jump-starting your agents' learning curve.
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