March 23, 2018 - Michaels partnered with Radial during the 2017 holiday rush to implement a Visual Interactive Voice Response (IVR) platform to reduce the high volume of inbound customer service calls and provide its customers with a 24/7 customer service option.
March 19, 2018 - Many organizations' customer service efforts have relied on interactive voice response (IVR) systems for decades, even as newer channels have emerged to expand customer self-service.
March 9, 2018 - Watch this webinar, Avoiding the Costly Consequences of Poor Inventory Management to learn how to protect your business from costly overstocks, out-of-stocks and returns.
March 6, 2018 - In 2018’s hotly competitive omnichannel retail environment, it’s back-end functions like inventory optimization, fraud prevention and the evolving role of store associates and customer service representatives that are the rising stars where retailers can maximize efficiency and profits.
February 22, 2018 - Visual IVR On-Demand is transforming CX while improving the bottom line.
February 19, 2018 - Retailers need inventory management that is optimized for cross-chain product availability and fulfillment and returns that provide a frictionless experience for the customer.
January 31, 2018 - Commerce contributed nearly 42 percent of U.S. retail sales growth in 2016. While that’s good news for retailers, what’s not is the resulting surge in online fraud.
January 24, 2018 - Hibbett Sports, retailer since 1945, launched its first-ever eCommerce site in 2017. Hear how Hibbett successfully launched its omnichannel strategy, including an on-demand OMS that enabled inventory integration from 1,000+ stores; how drop ship has expanded product assortment; and how it evolved customer service with technology to manage increased volume.
January 18, 2018 - Download “The eCommerce Guide to Outsmarting Retail Giants” to learn what retail tactics you should prioritize to win online shoppers in the year ahead.
January 15, 2018 - We know customer satisfaction is crucial to your brand.
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