July 22, 2021 - Peak season will be another roaring success for retailers and here's how you can capitalize on it with a digital-first holiday eCommerce strategy.
July 20, 2021 - We take a look at how predictive analytics can make your holiday sales strategy planning easier.
July 16, 2021 - We collected responses from 100 retailers and explore how they plan on leveraging online shopping and omnichannel services.
July 15, 2021 - In this webinar, we discuss the key features a flexible order management system (OMS) must have for retailers to be successful now and in the future.
July 12, 2021 - Here are four new Get to Know Your Customers Day ideas you can use in 2021 to get up to speed on customers’ expectations for retailers and eCommerce businesses.
July 8, 2021 - We dig into three eCommerce fraud trends that are on the rise in 2021 and highlight fraud prevention trends you can adopt to protect your customers.
July 6, 2021 - We take a look at 3 consumer behavior trends to see which are likely to stick around in the coming months and years.
June 30, 2021 - In this post, we’ll take a look at how first call resolutions affect your customer satisfaction scores and why you should start tracking your FCR rate.
June 28, 2021 - In this post, we’ll look at the current state of the retail supply chain and discuss a few strategies you can use to prepare for the future.
June 23, 2021 - How do false declines impact the customer experience and long-term customer loyalty?
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