In case you missed us at Retail’s Big Show this year, here’s a recording of our Big Ideas Session, “How an effective eCommerce fulfillment strategy can help retailers expand operations to reach worldwide demand.”
Enjoy the recording and see below for our key takeaways from the event!
- Omnichannel is here to stay. Creating a unified consumer journey is still a priority among retailers. Consumers expect to be able to shop how, when, and where they want—all while demanding a seamless experience across channels. To achieve high customer satisfaction rates, it’s no question that a solid omnichannel strategy is a focus for retailers in 2023.
- Stay agile and flexible. Everyone knows that customer loyalty and retention are essential for a retailer’s success, but one of the biggest challenges retailers face is the ever-evolving expectations of consumers. Due to our dynamic retail landscape, retailers must embrace an agile operating model that allows them to quickly respond to changing customer needs and expectations. This means investing in technology and data-driven insights to create personalized experiences for customers that drive differentiation.
- Sustainability takes center stage. More and more retailers are becoming aware of the need to shift to more environmentally friendly business practices—especially given their massive carbon footprint. They know they can make a real and measurable global difference by making some key changes in 2023. As consumers are increasingly focused on retailers’ sustainability, brands understand that they need to take a proactive approach to gain and retain customer loyalty and sales.
If you didn’t get a chance to meet with one of our eCommerce fulfillment, transportation management, omnichannel technology, payments and fraud, or customer care experts at the show, contact us today so we can set up a meeting.