We surveyed 3,000 consumers in the U.S., the U.K. and Canada to better understand issues relating to eCommerce order fulfillment and delivery. We found that consumers are raising questions about a variety of fulfillment-related issues including the cost, speed, reliability, and eco-friendliness of the fulfillment process.
In this eBook, we reveal five fulfillment trends shaping consumer satisfaction:
- How millennials are impacting delivery expectations
- The importance of eCommerce fulfillment speed and value
- Preference for environmentally friendly packaging
- How automated delivery is gaining traction
- Why demand for in-store pickup is on the rise
Download the study to uncover consumers’ eCommerce fulfillment expectations and what it takes to meet them.