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Radial and Chargebacks911 partner for powerful chargeback risk mitigation

KING OF PRUSSIA, PA, US. January 10, 2018. Radial, the leader in omnichannel commerce technology and operations, today announced a new partnership with leading dispute mitigation and loss prevention firm, Chargebacks911, to help merchants reduce the cost of chargebacks and repair reputations with issuing banks.

A chargeback is a transaction reversal that serves as a form of consumer protection from fraudulent activity committed by both merchants and individuals. However, customer and fraudster behaviors have evolved quickly in the eCommerce era, causing merchants to lose more than $80 billion each year to chargebacks.

Along with short-term revenue loss, longer-term ramifications include: strained relations with influential industry members; damaged reputations that prevent future sales; an inability to generate sustainable growth; increased processing fees; and the loss of payment processing abilities.

The new partnership will see Radial integrate Chargebacks911’s proprietary technology into its commerce software to help detect, manage, and fight fraudulent chargebacks, including the rising threat of friendly fraud. Chargebacks911’s Intelligent Source Detection, a proprietary blend of patent-pending technologies and expert human analysis, will help Radial find the real source of every chargeback, while boosting its retailer’s bottom line and safeguarding their reputations with issuing banks.

“Fraudulent charges are a major strain for retailers challenged with maintaining margins into today’s competitive retail landscape,” said KC Fox, vice president, payments, tax and fraud, Radial. “Through our partnership with Chargebacks911, we are able to provide retailers with the safety net they need to maintain consumer trust and loyalty.”

“We are very excited to have finalized our partnership agreement with Radial and proud to have been chosen to deliver comprehensive chargeback management services to its expanding client base,” said Harlan Hutson, director of strategic partnerships & brands at Chargebacks911. “The combination of Radial’s Fraud Zero solution, which manages fraud and covers any losses, and our unique expertise in handling chargebacks will broaden the abilities of both companies to serve a range of retailers, financial institutions and partners alike. The unmatched expertise of this partnership is sure to bring very welcome results.”

Chargebacks911, known as The Chargeback Company in Europe, safeguards over 2.4 billion online transactions every year, representing clients in 87 different countries. The company has won the Customer Choice Award for Best Chargeback Management Solution at the CardNotPresent Awards for two years in succession.

About Radial
Radial is the leader in omnichannel commerce technology and operations, enabling brands and retailers to profitably exceed retail customer expectations. Radial’s technical, powerful omnichannel solutions connect supply and demand through efficient fulfillment and transportation options, intelligent fraud detection, payments, and tax systems, and personalized customer care services. Hundreds of retailers and brands confidently partner with Radial to simplify their post-click commerce and improve their customer experiences. Radial brings flexibility and scalability to their supply chains and optimizes how, when and where orders go from desire to delivery. Learn how we work with you at

About Chargebacks911
Founded in 2011, Chargebacks911 (known as The Chargeback Company in Europe) is the first global company fully dedicated to mitigating chargeback risk and eliminating chargeback fraud. As industry-leading innovators, Chargebacks911 is credited with developing the most effective strategies for helping businesses maximize revenue and reduce loss in a variety of industries and sectors within the payments space.

Chargebacks911 provides comprehensive and highly scalable solutions for chargeback compliance, handling services and fraud strategy management. The company helps decrease the negative impact of chargebacks, thereby increasing revenue retention to help ensure sustainable growth for every member of the payment channel.

Chargebacks911’s unparalleled category experience and Intelligence Source Detection (ISD™) technology identifies the true source of chargebacks, optimizes revenue recovery opportunities, mediates disputes, safeguards reputations, monitors transactions 24/7 and helps proactively prevent future fraud. To learn more about Chargebacks911, visit

Media contact
Cori Kendrick
PAN Communications for Radial