Radial offers 27,000 fulfillment and customer care jobs to power expected surge in eCommerce
KING OF PRUSSIA, Pa., – September 13, 2017 – With holiday eCommerce sales expected to reach a record $916.97 billion in 2017, the retail industry projects as one of the top sources of new job growth this year. Radial will bring on more than 27,000 seasonal workers to support retailer demand for fulfillment and customer care talent during this peak holiday season. This business-critical workforce will help Radial’s retail clients compete alongside other eCommerce giants, allowing them to meet consumers’ expectations for reduced shipping times and costs without compromising revenue.
Independent brand and retailer operations with one or several smaller-scale fulfillment centers often struggle to compete for labor in the increasingly challenging labor markets. By leveraging the scale of 31 fulfillment and customer service centers, Radial is able to source, attract and retain valuable seasonal associates. Offering a mix of technology and services, Radial partners with brands and retailers to help scale and optimize their eCommerce operations, including growing headcount during peak season to meet fulfillment demand.
“Radial has the second-largest holiday workforce and eCommerce fulfillment footprint behind Amazon, executing 10 million orders during the 2016 peak season,” said Sean McCartney, EVP, Operation Services, at Radial. “During the critical holiday rush, retailers struggle more than ever to convert eCommerce revenue, capture market demand and deliver on the customer experience. This make-or-break season is truly powered by the hard work of dedicated seasonal employees, which is why Radial will expand our workforce by 400 percent to ensure holiday packages arrive on schedule and retailers offer the customer service expertise they often can’t deliver on their own.”
For brands weighing the difficult options to either invest in building their own distribution infrastructure or buy into existing eCommerce marketplaces – and risk losing brand identity as well as vital customer data and touchpoints – Radial offers a valuable alternative. With 25 fulfillment centers, six customer care centers across the United States, Canada and Europe, Radial provides retailers with exclusive rates and critical seasonal capacity with top shipping companies. Additionally, with multi-node fulfillment models for best-in-class customer experience, Radial provides the quick, cost-efficient expansion capabilities retailers need to meet holiday demands.
“Leveraging Radial’s on-demand infrastructure, we are able to scale our operations quickly, expand our seasonal workforce and lower the costs associated with fulfillment, including packaging and freight,” said Chris Riccobono, co-founder, UNTUCKit. “We are heading into this holiday season with peace of mind, knowing that we’re prepared to deliver orders on time and provide a quality customer experience.”
In 2016, Radial fulfilled 306 million units, 21 percent of which were filled between Nov. 20 and Jan. 2. Working with hundreds of the world’s top brands and retailers including UNTUCKit, Shoe Carnival and more, Radial ensures clients can handle the surge in holiday orders while protecting their top and bottom lines long term. To learn more about how Radial is supporting brands during the critical peak shopping season, please visit: www.radial.com/jobs/seasonal-workforce.
Radial is the leader in omnichannel commerce technology and operations, enabling brands and retailers to profitably exceed retail customer expectations. Radial’s technical, powerful omnichannel solutions connect supply and demand through efficient fulfillment and transportation options, intelligent fraud detection, payments, and tax systems, and personalized customer care services.
Hundreds of retailers and brands confidently partner with Radial to simplify their post-click commerce and improve their customer experiences. Radial brings flexibility and scalability to their supply chains and optimizes how, when and where orders go from desire to delivery. Learn how we work with you at www.radial.com.
PAN Communications for Radial