Post Peak Planning | Radial

Post Peak Planning

 

Planning for the holiday season is no easy feat. That’s why we’ve gathered the latest research, trends and best practices to help you as you plan for before and after the holidays.

Planning for Peak

The peak holiday shopping season is fast approaching with many retailers still figuring out how to welcome back customers within the constraints of our new normal. This year’s peak season will see very different trends and surges than previous, with the most notable being earlier than normal shopping volumes. However, consumer behavior is still largely unpredictable given the uncertainty surrounding COVID–19 and vaccinations. Planning for peak season now is of the utmost importance.

To have a successful peak, retailers and brands will need to have a robust omnichannel infrastructure with plans in place for fulfillment, supply chain, inventory optimization, and customer care. As part of our mission to help clients succeed, we’ve put together resources to help you plan for peak.

2021 Holiday Retail Forecast Report

We collected responses from 100 retailers and explore how they plan on leveraging online shopping and omnichannel services.
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Fraud Trends to Keep an Eye Out for Peak 2021

We dig into three eCommerce fraud trends that are on the rise in 2021 and highlight fraud prevention trends you can adopt to protect your customers.
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How to Guide for Buy Online, Pick up In-Store and Curbside Pickup

Our new how-to guide gives insights, tips and the data behind why and how you can up your BOPIS and curbside game.
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Buy Online Pick Up In-Store Tips for Execution

We’ve collected our top 5 tips for BOPIS program execution in 2021.
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Ship-From-Store Best Practices to Remember

In this post, we’ll highlight 3 best practices that will help you capitalize on the benefits of ship-from-store fulfillment.
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eCommerce Fulfillment & Peak Preparations

There are a few ways eCommerce businesses can scale their operations during the peak season. In this post, we’ll discuss 3 of them.
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Managing Post-Peak

Peak season doesn’t end after the holiday rush is through; in fact, that’s when the third phase of peak season begins and the focus shifts from fulfillment and inventory optimization to reverse logistics and implementing lessons learned. From January through early March, it’s just as important to have a plan for maintaining peak season operations as it is from September through December.

Post peak planning will need to account for extended return periods, gifts still arriving weeks after the holidays, determining how long to keep seasonal employees, and training customer service representatives to handle the aftermath of holiday deals.

Below, we’ve curated resources and advice from Radial’s experts to help you navigate a successful post-peak season.

The Cyber 5 Holiday Report

Find out how retailers fared during the busiest time of the year, in the middle of a pandemic. You’ll also see fulfillment strategies to carry into 2021.
Get the Cyber 5 Report →

Post Holiday Returns Management: How to Handle the Influx

Returns are predicted to scale more than 70 billion dollars this year. That’s a 73% increase over the current 5-year average. Here are the 4 ways to handle the influx in returns.
Handle Returns →

Battling Return Fraud and Other eCommerce Fraud

Fraud is more prevalent than ever in eCommerce. Find out the 3 most common fraud tactics fraudsters are using against you and your shoppers, and how to prevent them.
Manage Fraud →

A Look Back: Experiences Retail Shoppers Want

Wondering what experiences your customers want to keep around post-pandemic? We explore 4 experiences to keep in mind and possibly add to your 2021 customer plan.
View Experiences →

Opportunities for Retailers in 2021

There are plenty of lessons learned from the 2020 peak season. Here are 9 emerging trends that retailers can take advantage of as we embark on 2021.
Learn Retail Trends for 2021 →

4 Ways Retailers Can Navigate a Post-Covid-19 World

To navigate 2021, omnichannel experiences are required. Here are 4 ways you can implement an omnichannel experience.
Read About Omnichannel Experiences →

Ready to Talk?

As a third-party logistics partner, with over 30 years’ experience in the eCommerce space, we help clients to deliver seamless omnichannel experiences to their customers.

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