Luxury 2022: What High-End Consumers Expect in a Digital-First World

The COVID-19 pandemic has transformed the world of retail, especially for luxury brands. Today, high-end shoppers expect all the convenience of online shopping — with the same high-touch, personalized service offered in brick-and-mortar stores.
To find out how luxury brands can best adapt to the digital age, we partnered with Retail TouchPoints and looked at how technology has changed — and will continue to change — the face of high-end retail. The result is a special report — Luxury 2022: How Luxury Brands are Adapting High-Touch Engagement in a Digital First World.
This timely publication explores new evolutions in luxury retail, including:
- How the demographics of luxury consumers are changing with Millennials and Gen Z
- What next-gen features like 3D imagery and NFTs can add to the luxury online shopping experience
- Why sustainability matters for everything from production to packaging
- How technology can offer shoppers added customization, relevance and choice
The report also includes an illuminating interview with Brady Berg, Radial’s VP of Sales.
Please complete the form below to download. By submitting this form, you agree to our friendly privacy policy.