Meeting your customers’ rising shipping and delivery expectations is no small feat in an omnichannel world that gives them more choices than ever before. If they don’t receive their orders when, where, and how they want them, consumers will likely take their business elsewhere. To compete, you need to understand what’s driving their expectations and how other retailers are meeting them.
To help you do that, SmartHub, an autonomous division of Radial that studies retailers and shopper behavior, recently conducted a study of the top 50 eCommerce retailers to uncover the shipping and delivery trends shaping the industry. Our findings, which are presented in this infographic, can help you optimize shipping and delivery. Here’s a sneak peek:
- 16% of the Top 50 retailers offer free shipping on all orders
- 28% of the Top 50 retailers ship packages within 24 hours of an order
- 18% of the Top 50 retailers use two or more boxes to ship orders
- 52% of the Top 50 retailers use ground service to deliver orders
Download the infographic to see how your shipping and delivery operations measure up to the Top 50 retailers and get the insights you need to meet your customers’ expectations, improve their loyalty, and boost your bottom line.