The retail industry has had to contend with significant disruption and changing consumer demand at an accelerated pace for over a year now. While many retailers have found ways to overcome the challenges and still deliver on customer expectations, scaling operations without disrupting the customer experience continues to remain an obstacle.
To further examine the challenges retailers face with scaling, we partnered with NAPCO Research to survey over 100 retail executives.
- The top three areas retailers struggle with are very similar across four functional areas
- There are plenty of opportunities to strengthen customer loyalty
- What retailers should invest in to increase scalability