Every second counts after customers click the Buy button. Shoppers expect to receive exactly what they ordered, quickly, so retailers’ omnichannel supply chains must be agile, efficient, collaborative and, most importantly, customer-centric.
RIS News’ special report, Omnichannel Supply Chain: The Customer-First Imperative, sponsored by Radial, explores three key trends that are critical for making your omnichannel supply chain more sophisticated:
- Hyper localization: Personalizing the customer experience by localizing inventory attracts more shoppers and builds customer loyalty.
- Last mile fulfillment: Customers want to receive their orders when, where, and how they want, so retailers need to be able to offer a variety of innovative fulfillment options.
- Collaborative supply chain: In an era when the omnichannel supply chain is more complex than ever, retailers need to be able to collaborate between internal and external sources to quickly meet consumer expectations.
Download the report to learn how to optimize your omnichannel supply chain, and see dozens of real-world examples of companies innovating their supply chains.