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Report: The State of Retail Returns in 2026

Radial and Two Boxes understand the unique challenges returns processing creates for retailers, and we have the data-backed perspective they need to optimize returns all year long. Discover the key trends influencing modern brands across industries in our latest report, as well as the specific pain points and opportunities found within the apparel and footwear sectors.

Returns remain a persistent challenge for eCommerce brands in 2026. Customers have high expectations, but retailers carry the burden of managing the returns process.

Radial and Two Boxes understand the challenges returns creates for retailers. We have the data-backed perspective they need to optimize returns in 2026 and beyond. Discover the key trends influencing modern brands across industries in our latest report, as well as the specific pain points and opportunities found within the apparel and footwear sectors.

Discover:

  • Key types of returns fraud and abuse.
  • How brands are considering outsourcing returns to partners.
  • What modern brands expect from an optimized returns process.
Download the Report

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About the author

Brendan Lease

Brendan Lease

Director of Product Marketing

Brendan Lease leads Radial’s product marketing, focusing on everything from research to product road-mapping to go-to-market strategy. He is an experienced eCommerce and supply chain professional with 15 years of experience in the industry, previously working in leadership roles at Pitney Bowes and UPS after transitioning from finance-focused roles in manufacturing.

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