Ecommerce is not slowing down with a record 343% increase in online purchases since last year. To keep up with demand, especially as we enter the holiday shopping season, retailers should look to strengthen their last mile operations to ensure delivery windows are met and customers are happy.
However, putting together a last mile strategy can be a struggle when retailers must balance a complex collection of in-house capabilities and third-party partners encompassing software, real estate, vehicles, and communication with the customers themselves.
Luckily, Radial and Retail TouchPoints have done the legwork to show brands and retailers how to optimize their final mile logistics in our latest collaboration, “Mastering the Last Mile: How to Build a Tech Ecosystem that Builds Great Customer Experiences.”
This Tech Guide will look at some of the key elements that drive last mile success, including:
- How to meet new expectations with elevated commerce levels and a tight labor market
- The best way to optimize the last mile ecosystem
- Using data to improve the customer experience and build delivery density
- Realizing and using the full potential of Artificial Intelligence (AI) and Machine Learning (ML) in last mile shipping