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On-Demand Webinar: Knowledge Management is Crucial for Customer Service Success

Webinar
Watch this educational webcast and find out how to turn your knowledge management initiative into a knowledge automation initiative while jump-starting your agents’ learning curve.
On-Demand Webinar: Knowledge Management is Crucial for Customer Service Success

Knowledge management can make or break your organization’s delivery of customer service: It has a big impact on agent and customer satisfaction, which in turn affect productivity and profit.

Watch this educational webcast and find out how to turn your knowledge management initiative into a knowledge automation initiative while jump-starting your agents’ learning curve.

On this webcast you will learn:

  • How to future-proof your KM investment
  • How automation within the knowledge life cycle can increase business efficiency
  • How to strategically use knowledge management during new hire training
  • How knowledge management can be utilized for informal agent learning and coaching
  • How to create consistency throughout the “learner experience” with updated KMs