Knowledge management can make or break your organization’s delivery of customer service: It has a big impact on agent and customer satisfaction, which in turn affect productivity and profit.
Watch this educational webcast and find out how to turn your knowledge management initiative into a knowledge automation initiative while jump-starting your agents’ learning curve.
On this webcast you will learn:
- How to future-proof your KM investment
- How automation within the knowledge life cycle can increase business efficiency
- How to strategically use knowledge management during new hire training
- How knowledge management can be utilized for informal agent learning and coaching
- How to create consistency throughout the “learner experience” with updated KMs