Despite the uncertainty and upheaval of the retail industry, new research conducted by CFI Group and Radial is showing companies are doing an excellent job with customer experience – a major factor in customer loyalty and increased sales.
Our latest report: Customer Experience Successes and Opportunities in Challenging Times, is part of an ongoing effort to better understand how recent events are affecting customers’ shopping preferences. We asked over 500 respondents how they feel about customer service interactions with brands they’ve used recently, and the results did not disappoint. Download to learn:
- How shopping habits have evolved over the past 6 months
- How delivery models can affect customer purchasing decisions
- Customer preferences that are likely to extend to after the pandemic and more