While some strategies remain tried and true, one thing is for sure this peak season: agility and flexibility are the key ingredients for success. In fact, retailers who’ve learned to leverage the power of omnichannel and curbside pickup have seen larger amounts of success as customer needs and preferences continue to evolve.
In a brand new video series hosted by Digital Commerce 360, Radial's Senior Vice President, Technology Services, Prashant Bhatia, and Hibbett Sports Senior Vice President, Digital Commerce, Bill Quinn, discuss how curbside pickup has become part of a growth strategy for retailers and how they can implement it this peak season.
Watch the video to learn what it takes to offer curbside; the right technology needed and how to have a smooth implementation. You’ll also get answers to your questions such as:
- How consumer preferences have influenced retailer offerings
- How to be nimble/agile in the face of change
- How to provide inventory transparency to customers
- Why outsourcing your omnichannel technology might be the best decision for you
Bill Quinn, Senior Vice President, Digital Commerce - Hibbett Sports
Prashant Bhatia, Senior Vice President, Technology Services - Radial