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Beyond the runway: Denny Kalmring talks fashion, logistics, and customer satisfaction
Denny Kalmring, Sales Director for the DACH region at Radial, shares insights into his role and how the company’s fulfillment center in Germany drives efficiency, sustainability, and customer satisfaction. With over 22 years of experience in the fashion industry, Denny explains how Radial’s strategic location in Europe enables fast delivery and offers late-order cut-offs for timely service. He emphasizes Radial’s commitment to sustainability, an essential aspect not only for the fashion industry but also for the entire e-commerce landscape.
Tailored 3PL Drives Sales
Quanticlo is a successful social selling fashion brand with over 1 million Instagram followers. In 2022 it outsourced its ecommerce fulfillment to Radial Europe to increase customer satisfaction, minimise errors and deliver within 24 hours.
Logistics is the endurance challenge
In our conversation with Dries de Love, the Executive Vice President of Radial Europe, we delved into the fundamental principles guiding Radial’s success. Dries shares insights into how his sporting background influences his leadership approach. He emphasizes the importance of company culture, which empowers people to learn from mistakes, innovate, care for each other, and prioritize customer satisfaction.
299 Robots to amplify the human potential
Radial Europe partnered with Dematic to implement a revolutionary goods-to-person order fulfillment system at their Groningen facility. This system utilizes 299 AMRs, the largest deployment in Europe, to collaborate with human employees and achieve significant efficiency gains.
AMR-s implementation: among Europe’s largest
Radial entered into a strategic partnership with Dematic, a leading provider of intelligent automation technology, to drive efficiency gains, enhance flexibility, and ensure future scalability, all aimed at optimizing both customer and employee experiences. By leveraging a blend of robotics, AI technologies, and human expertise within Radial’s Groningen facility, the company has achieved a 4x increase in picking performance and a 1.5x increase in packing performance for its fashion customer. It can swiftly anticipate shifts in order volumes and respond with agility.
