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Webinar: The State of Retail Returns in 2025

Experts from Radial, Two Boxes, and Third Person discuss key retailer returns trends for 2025 and beyond.
Close up of someone preparing a return parcel.

Returns are a part of life, but retailers don’t always have to struggle to manage returns costs while meeting customer expectations. 

Shauna Bowen, EVP and Chief Digital & Transformation Officer of Radial, Matthew Hertz, Founder and CEO of Third Person, and Kyle Bertin, Co-Founder and CEO of Two Boxes, connected on key data from a recent Radial + Two Boxes retailer survey. They discussed insights for the future of returns in a recent webinar, including: 

  • Top retailer returns pain points in 2025 
  • Key returns fraud and abuse trends, including how younger shoppers view fraud 
  • How retailers can win at returns in 2025 and beyond 

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About the author

Headshot of Zach Warrick

Zach Warrick

Senior Content Marketing Manager

Zach Warrick drives Radial’s content strategy and creation. He focuses on the key data, trends, challenges, and opportunities found within the logistics industry.

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