Streamline customer interactions with Visual IVR

Fast and convenient customer experiences

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Enhance the customer support experience

In an age of increasing consumer independence where self-service options are available 24/7, you need a solution that not only meets customer expectations, but also provides the best support experience. Visual interactive voice response (visual IVR) does just that.

Using a visual-based menu option optimized for smartphones and customers on the go, customers simply select options by touch versus listening to a list of options and interacting via voice. The result is a much faster, frictionless, and satisfying support experience that gives customers exactly the information they want—using the channel and device that they prefer. Check out our demo below:

Reduce customer effort and empower them with self-serve options

One of the most common reasons shoppers call customer service is to ask, “Where’s My Order” – in the industry, a WIZMO. Now, instead of being greeted by a Traditional IVR system, customers can check the status of their orders and find answers to their questions, all without speaking to someone.

Enjoy improved call containment rates, lower average handle time (AHT), and improved customer satisfaction with incredibly fast, successful customer interactions.

Eliminate wait times

With visual IVR, there are no wait times or hold music; the customer controls the pace of the experience and inputs the information at their leisure.

Once they have gone through the experience on their device, an agent will reach out to them without any waiting time. From this point, the call will proceed quickly with a faster resolution, resulting in more satisfied customers.

Understand trends and actions

Thanks to automated user behavior tracking, you’ll have access to actionable intelligence based on customer behaviors and user trends to better enhance the customer experience.

View reports for your operations, business, and actionable analytics right out of the box, with customizable insights.

Get started with Visual IVR today