Chatbots and AI for customer care

Save time and increase efficiency

It’s time to go beyond basic chat interactions. Let’s help your customers get fast answers on their own through helpful conversations that flow.

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It’s time to embrace modern messaging

In today’s on-demand world, customers want instant answers to their questions — and in fewer steps. With Radial’s Customer Care assisted technology options using artificial intelligence and chatbots, you can give customers access to the answers they want, when they want, without the hassle.

Self-service that works

Automated customer service doesn’t have to feel stale. We help brands get it right — for their customers and their business.

  • 65% to 85%+
    Containment rate for customers using VIVR
  • 15% to 25%
    IVR containment rate

Personalized, conversational support

Deepen customer relationships with automated customer support that feels conversational and human. Our advanced data analytics and conversational AI technologies include natural language processing, automated speech recognition, and deep neural networks to enhance every automated conversation.

Make automated messages meaningful

Chatbots let customers find fast resolution through a simple, automated conversation. Through our algorithms and natural language processors, agents can look at processes, use real-time guided information for resolution, and use the customer data gathered to improve support chats in the future.

Help your agents succeed

With chatbots and AI, everybody wins — including your customer service agents. When it’s needed, our chatbots tactfully escalate customers to a support agent. Self-service and automation improves efficiency overall and reduces support tickets, so agents can focus on the issues that really need their attention.

Empower your customers with visual IVR

Enhance the customer experience with our visual Interactive Voice Response (IVR) solutions, a visual-based menu option optimized for smartphones and customers on the go. Rather than listening to a list of options and interacting via voice, customers simply select options by touch for a faster, more convenient experience.

We power winning conversations for eCommerce brands everywhere.

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