Radial helps hundreds of the world’s leading retailers scale their customer care and fulfillment operations to meet demand for the most critical shopping time of the year
KING OF PRUSSIA, Pa., Sept. 10, 2018 /PRNewswire/ — Radial, a bpost group company, today announced its plans to bring on more than 20,000 workers around the world to support retailers’ impending needs for fulfillment and customer care talent to support the 2018 peak holiday season. With eCommerce sales anticipated to grow 15.3 percent this season, this business-critical workforce will help Radial’s clients meet rising expectations around shipping and customer care, without compromising revenue.
Escalating consumer demands have set the bar high for online and brick-and-mortar retailers to deliver an exceptional customer experience. But meeting expectations is far from simple and independent brands and retailers with smaller-scale fulfillment centers are facing challenges as they seek to recruit talent in an increasingly competitive labor environment. With the scale of 31 fulfillment and customer service centers combined, Radial is able to source, attract and retain valuable seasonal workers. Offering a mix of technology and services, Radial partners with retailers to help scale and optimize their eCommerce operations, including growing headcount during peak season to meet fulfillment demand.
“During the critical holiday season retailers are challenged to convert eCommerce revenue, capture market demand and deliver on the customer experience,” said Sean McCartney, executive vice president, operations services, at Radial. “To equip our clients with the range of resources needed to support the make-or-break season, we’re expanding our workforce by more than 550 percent to ensure orders are sourced and sent to their final destinations faster and that our clients’ customers receive the level of customer experience they’ve come to expect.”
With 23 fulfillment centers and eight customer care centers across North America, Europe and Central America, Radial offers an alternative to buying into existing eCommerce marketplaces, which risk losing brand identity and dynamic customer data. Radial provides retailers with a world-class customer experience at scale with exclusive rates and critical seasonal capacity with top shipping companies. Additionally, with multi-node fulfillment models and cost-efficient expansion capabilities, Radial enables retailers to execute orders from purchase to delivery in the most efficient way possible.
In 2017, Radial fulfilled nearly 232 million units, more than 21 percent of which were filled between Nov. 24 and Dec. 31. Working with hundreds of the world’s top brands and retailers including EXPRESS, Abercrombie & Fitch, UNTUCKit and more, Radial ensures clients can handle the surge in holiday orders while protecting their top and bottom lines long term. Over the next few months seasonal workers will join the more than 3,000 regular, full-time employees at Radial’s 27 fulfillment and customer care centers across North America.
To learn more about how Radial is supporting brands during the peak shopping season, please visit our careers page.
Radial Inc., a bpost group company, is the leader in omnichannel commerce technology and operations, enabling brands and retailers to profitably exceed retail customer expectations. Radial’s technical, powerful omnichannel solutions connect supply and demand through efficient fulfillment and transportation options, intelligent fraud detection, payments, and tax systems, and personalized customer care services. Hundreds of retailers and brands confidently partner with Radial to simplify their post-click commerce and improve their customer experiences. Radial brings flexibility and scalability to their supply chains and optimizes how, when and where orders go from desire to delivery. Learn how we work with you at www.radial.com.
PAN Communications for Radial