KC Fox, Senior Vice President, Technology Services at Radial, talked to TotalRetail on tips to prepare for e-Commerce fraud.
When looking for bad guys, it’s just as important to keep the good guys happy.
What many people don’t realize about fraud protection is that it’s just as much about not turning away good orders by mistake, which in the long run can mean a loss of revenue far more significant than letting that bad guy through.
Detecting fraud is a balancing act that Radial does with a proven combination of machine learning, consortium data, and human intelligence to deliver the highest approval rates in the industry while guaranteeing zero fraud liability. We reject less than 1% of orders, so 99% of the time or more, we’re going to tell you it’s safe to ship the order. That means we maximize your sales, eliminate your risk, and most importantly protect your customers. Best of all, our full-service payments and fraud offerings are backed by our conversion promise: we get paid nothing unless your order converts. Zippo.
High Risk Orders … No Problem
We don’t just focus on the orders that are easy to convert. We thrive on the tough ones, even high risk transactions like digital gift cards. Fraudsters love those high velocity, instant monetization purchases so we make it our business to frustrate them. With a focus on order conversions and indemnifying risk, we lower your operating costs and make every legitimate digital transaction profitable so you can give your customers popular purchase options without worrying about your fraud costs and risk.
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99%
order approval rate
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Choose the solution that fits your needs
The complete full-service offer
Radial’s full-service solution handles every aspect of payments, taxes, and fraud for you, while also guaranteeing that you will never pay a penny for a fraudulent charge. That’s the Radial difference. Let us worry about fraud, while you concentrate on growing your business and doing what you do best—delivering a world-class experience for your customers.
Our conversion promise to you:
- A single, central integration point for all of your payment needs
- Industry leading fraud management with a zero fraud liability guarantee
- Comprehensive taxes, duties, and fees reconciliation
- Optional brand protection
The full-service fraud management offer
Radial Fraud Zero delivers the same full-service fraud management capabilities and zero fraud liability guarantee as Radial Payments, Tax & Fraud, with the added flexibility of integrating with your existing payments processor. You get industry-leading fraud protection and higher conversions while protecting your technology investment.
Our conversion promise to you:
- End-to-end fraud management
- Zero fraud liability—if an order turns out to be fraudulent, we pay, not you
- The highest possible conversion rates and the best possible customer experience
- Optional brand protection
The basic fraud offer
Radial Fraud Insight supplements your existing eCommerce fraud solution to deliver real-time high, medium, or low risk ratings for orders, using the same consortium data and customer insights utilized by our full-service solutions. This pre-authorization tool arms you with risk recommendations, then you make the final call to convert or reject.
Our conversion promise to you:
- Accurate fraud risk assessment
- Simple API call
- Less friction and a better customer experience, while converting more orders
Industry Insights
A new survey, conducted by Radial and NAPCO Research, of U.S.-based retailers with annual revenues over $10 million, reveals just how popular BOPIS is.
Successful retailers know to begin with fraud protection and then integrate payments in a holistic way.