With so many critical projects and tasks to manage, retail and eCommerce businesses have a lot of technological needs. But the more software and service providers you partner with, the more difficult, expensive, and messy your processes can get.
Not only do you have to integrate tools together, but you also need to design a streamlined workflow and find creative ways to communicate across your organization.
You don’t have to go that route, though. You can partner with one eCommerce fulfillment solution provider instead. Here are three reasons why you should.
Greater Customer Experience
The quality of your customer experience is measured using factors like friction and simplicity. The better your customers understand what they need to do and the easier it is to accomplish, the more positive the experience.
Luckily, when you have a single provider for your eCommerce fulfillment needs instead of dozens, you can more easily decrease friction for your customers.
Take a customer purchase for example. Rather than having payment, inventory, and fulfillment information in separate tools – which makes it difficult for customer service agents to answer questions and resolve issues – all of it can be linked together in a single space. As a result, when a customer needs help, they don’t have to wait long to get it.
At the same time, having a unified view of sales channels, organization-wide inventory levels, and available fulfillment options makes it easier for fulfillment teams to get orders to customers quickly. Not only because they can pinpoint the closest inventory location, but because they can use any combination of fulfillment methods to minimize order cycle time.
Information and processes tend to get siloed when you use a large tool stack to manage your eCommerce business. In some cases, this leads to work being repeated over and over by teams in multiple online locations. In others, employees wind up building a Frankenstein-esque process to collaborate with other teams and departments.
By partnering with an end-to-end eCommerce fulfillment solution provider, you can eliminate nearly all of this extra work. Your organization will only have one vendor contract to manage. And everyone will be working together in the same system – sharing information and collaborating on critical cross-functional activities. As a result, your employees will be able to work more efficiently individually and as a unit.
One of the most important considerations eCommerce businesses makes when purchasing software and services are their scalabilities. Every tool needs to be useful now and 10 years from now when the company has quadrupled its customer base and expanded its fulfillment capabilities.
Because end-to-end providers are designed for companies of all different sizes, they have the flexibility to grow as you do. By partnering with one of these providers, you don’t have to worry about migrating to a new solution down the road. Everything you want is available at the scale you need – no matter how big or small that is.
The truth is, you don’t have to adopt dozens of vendors to get the eCommerce solutions needed to create a positive customer experience or make work easier for your teams. In fact, by partnering with a scalable, end-to-end solution provider like Radial, you can create an enjoyable and seamless customer experience much more efficiently.
Contact us to find out how.