Give Consumers The Personal Care They Expect | Radial

Give Consumers The Personal Care They Expect

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Carey Stoker, Senior Vice President, Customer Care Services at Radial, provided an overview to Retail Customer Experience on trends in customer service.

Stoker discusses exploring new innovations such as:

  • Visual IVR and personality pairing
  • Why text-based service is becoming the largest growth channel
  • Optimizing business intelligence to drive customer conversations

Read the full article for insights on how to give customers the service they expect.

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