Give Consumers The Personal Care They Expect
Carey Stoker, Senior Vice President, Customer Care Services at Radial, provided an overview to Retail Customer Experience on trends in customer service.
Stoker discusses exploring new innovations such as:
- Visual IVR and personality pairing
- Why text-based service is becoming the largest growth channel
- Optimizing business intelligence to drive customer conversations
Read the full article for insights on how to give customers the service they expect.