Give Consumers The Personal Care They Expect
Report •
Carey Stoker, Senior Vice President, Customer Care Services at Radial, provided an overview to Retail Customer Experience on trends in customer service.
Stoker discusses exploring new innovations such as:
- Visual IVR and personality pairing
- Why text-based service is becoming the largest growth channel
- Optimizing business intelligence to drive customer conversations
Read the full article for insights on how to give customers the service they expect.
