In an age of increasing consumer independence where self-service options are available 24/7, you need a solution that not only meets customer expectations, but also provides the best support experience. Visual interactive voice response (visual IVR) does just that.
Using a visual-based menu option optimized for smartphones and customers on the go, customers simply select options by touch versus listening to a list of options and interacting via voice. The result is a much faster, frictionless, and satisfying support experience that gives customers exactly the information they want—using the channel and device that they prefer. Check out our demo below:
Benefits of Using Visual IVR
Reduce Customer Effort and Empower Them with Self-Serve Options
One of the most common reasons shoppers call customer service is to ask, “Where’s My Order” – in the industry, a WIZMO. Now, instead of being greeted by a Traditional IVR system, customers can check the status of their orders and find answers to their questions, all without speaking to someone.
Enjoy improved call containment rates, lower average handle time (AHT), and improved customer satisfaction with incredibly fast, successful customer interactions.
Eliminate Wait Times
With visual IVR, there are no wait times or hold music; the customer controls the pace of the experience and inputs the information at their leisure.
Once they have gone through the experience on their device, an agent will reach out to them without any waiting time. From this point, the call will proceed quickly with a faster resolution, resulting in more satisfied customers.
Understand User Trends and Actions
Thanks to automated user behavior tracking, you’ll have access to actionable intelligence based on customer behaviors and user trends to better enhance the customer experience.
View reports for your operations, business, and actionable analytics right out of the box, with customizable insights.
Our Visual IVR Features & Capabilities
Seamless and Complementary Integrations
Our API connectivity allows you to easily connect to any partner or third-party system you currently use, including any traditional voice IVR system.
Every piece of information is swiftly transferred to agents if customers opt to speak with an agent, resulting in personalized interactions and faster resolutions.
Your Visual IVR solution can convey the same brand and messaging as the material you already distribute to customers.
Deploy your Visual IVR solution in any language. The solution is compatible with every market you do business in.
Get started with Visual IVR todayContact Us
Enhance Your Visual IVR Experience with Additional Add-Ons
Swiftly solve any customer need and avoid calls to customer service through visual web-apps with no download needed.
Reach out to customers proactively and streamline the engagement process with targeted and personalized communication.
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Visual IVR Solution Helps Aéropostale Drive Customer Satisfaction and Loyalty
Aéropostale customers can now choose to quickly navigate a visual-based menu optimized for smartphones versus listening to audio prompts and interacting via voice. The result is a much faster and satisfying support experience.Read