Spring Into Innovation With Radial’s Q1 Updates

Summer Spotlight: Radial’s Q2 Innovations and Achievements

This quarter, we’ve continued to enhance our services to better serve our clients and partners. From technological updates and research to new service offerings, discover how Radial is making strides in delivering excellence – from click to delivery. Check out our latest updates in eCommerce logistics.

Shauna Bowen Becomes Radial’s New Senior Vice President of Click to Delivery

With over 20 years of industry experience, including roles at Acosta, Inc. and Walmart, Shauna brings a wealth of expertise in logistics, retail supply chain, and eCommerce. Her strategic leadership will drive innovation in Radial’s Click to Delivery strategy, ensuring seamless order journeys and exceeding brand expectations.

It’s Almost Here: New Client Portal Coming in Q3

Get ready to revolutionize the way you manage your business with the upcoming launch of the enhanced Radial Client Portal. Coming in Q3, we’ll be releasing it for full functionality for all Radial Payment Solutions (RPS) users.

The new portal will strengthen our digital relationship with you, featuring a fresh interface and an array of extended features like intuitive self-service tools and seamless data across all Radial products, so you’ll have everything you need at your fingertips.

Stay tuned for updates as we prepare to unveil the portal.

Shopify Fraud Zero

Eliminate the constant challenge of managing fraud. Radial Fraud Zero is now available on Shopify, offering enterprise-level fraud protection right at your fingertips.

With Radial Fraud Zero, you can rest assured that every transaction undergoes meticulous scrutiny, using advanced algorithms and real-time monitoring to detect and prevent fraudulent activity. Our fully managed service ensures your business is safeguarded against online threats, allowing you to focus on growth and profitability.

Radial’s industry-leading approval rates and zero fraud liability protection guarantee peace of mind while our dedicated team handles all aspects of fraud management, from data science to chargeback operations.

Improve conversions, streamline customer experiences, and eliminate chargeback liability with Radial Fraud Zero.

Partner Profile: Loop

Did you know that 98% of consumers are more likely to shop with a brand in the future if they provide a fast, convenient and hassle-free return experience?

That’s why we partner with multiple leading returns management providers, including Loop.

Loop empowers over 3,500 of the world’s most loved Shopify and Salesforce Commerce Cloud brands to deliver their ideal returns and reverse logistics experience. Through innovative features like Instant Exchanges, Shop Now, Bonus Credit, and Workflows, personalize returns to unlock cost savings, increase customer lifetime value, and retain more revenue.

  • Up to 57% of Loop returns end in exchanges
  • Loop merchants see up to 80% revenue retention
  • On average, Loop merchants generate $1.30 in upsell value per return

“We’re thankful for the Loop team for supporting us in any which way possible to grow and scale our business,” –  Mike Wu, Director of Customer Happiness, Monos

And as a Radial customer, you get access to one month of Loop free – learn more.

Reach out to your client account manager to learn more about our partnership with Loop for your business.

Radial Survey Discovers Consumer Summer Spending Behavior

Understanding consumers is even more important this summer amidst economic uncertainty. Our survey dives into customer sentiments and spending indicators, offering valuable insights to refine strategies and forecast trends. Key insights include:

  • Navigating rising inflation: Inflation concerns weigh heavy on consumers, impacting their spending habits. Over 60% believe inflation has worsened, leading to increased price sensitivity and decreased spending.
  • Summer spending predictions: Despite economic concerns, consumers are willing to spend in specific categories. From clothing (60%) to travel (55%), our research reveals optimistic spending intentions, presenting opportunities for retailers to capitalize on seasonal demands.
  • Strategies for success: Summer sales can help retailers attract and retain customers. With a majority influenced by promotions, strategically timed offers can drive sales amidst economic uncertainties.


Webinar: Peak Success Insights from Industry Leaders

Watch the online webinar that will help you prepare for peak. As retailers gear up for the busiest time of the year, they can learn from past experiences and optimize eCommerce operations for success.

Marcus Chung, COO of Coyuchi, a leader in conscious luxury home goods, and Radial’s own VP of Marketing, Matt Barr, will share valuable insights gained from peak 2023, along with the challenges and opportunities retailers are navigating in 2024. During this one-hour session, they’ll discuss:

  • Learning from peak 2023 for future success
  • Optimizing order fulfillment
  • Sustainability and eco-friendly practices
  • Enhancing the customer experience with personalization and customization options
  • Sustainable returns management and return policies
  • The role of tailored automation solutions
  • Evaluating and selecting 3PL partners
  • Leveraging AI in retail


Let’s talk!