With continued ecommerce demand, jobs in fulfillment and customer care centers are essential to the retail industry
KING OF PRUSSIA, PA – August 26, 2021 – Radial, a bpost group company, the leader in ecommerce solutions, today announced its plans to fill approximately 27,000 seasonal positions in fulfillment and customer care to support the 2021 holiday season. Seasonal associates will be at the forefront of ecommerce, leverage cutting-edge automation and technology to process online orders in fulfillment centers and addressing key customer issues that drive sales and satisfaction working in customer care centers.
The impact of the pandemic on consumer purchasing behaviors has accelerated ecommerce growth tremendously with no signs of slowing down. In fact, U.S. ecommerce spending is expected to reach between $850 billion and $930 billion in 2021. Last year was a big year for online spending, and according to a recent consumer survey from Radial, 65% of consumers plan to spend the same or more in ecommerce purchases this holiday season compared to 2020. As a leader connecting well-known brands to consumers, Radial’s workforce is serving a critical industry need and helping ensure the holiday season is a success.
“Peak is a crucial time for our clients; year-over-year, the demands on ecommerce increase, making the jobs we are looking to fill absolutely essential,” said Sabrina Wnorowski, Vice President Human Resources, Radial. “We pride ourselves on the fun and engaging culture we create at each site and our people truly are the greatest assets at Radial. Our associate experience is always our number one priority—from continued COVID health and safety practices, to training and onboarding improvements, to full-time conversion opportunities—our goal is to make the associate experience a great one. As we continue to expand our fulfillment network to scale and match industry needs, we are committed to growing our workforce and being a top place to work for all associates.”
For many brands, the pandemic forced the closure of stores, resulting in an increased focus on omnichannel ecommerce operations. With ecommerce being the only viable channel to get products to consumers, many brands turned to Radial because of its ability to scale and support high-demand periods. In the past year alone, Radial has opened four new fulfillment centers in North America, with two more opening later this year to support growing client needs.
With ecommerce demands expected to increase this peak season and beyond, filling jobs in this sector is vital. Associates will have the opportunity to work for some of the world’s top brands such as Aeropostale, Gymshark, rue21, Cole Haan, The Children’s Place, Ashely Stewart, vVardis, UNTUCKit and more while also being at the forefront of a booming industry. For seasonal associates looking for long-term career growth opportunities, Radial plans to offer significant opportunities to convert to full-time positions this year and is actively accepting seasonal candidates from all backgrounds.
“As a leader in the industry, we are excited to introduce seasonal associates to the world of ecommerce logistics. The future here is bright if you look at where people are choosing to make their purchases. But we also realize this is still a difficult time for the world as the pandemic continues. Like last year, we are prioritizing processes to maintain the health and safety of every worker as we scale for peak season,” added Wnorowski.
Radial continues to prioritize the health and safety of all associates at the warehouses and customer care centers, with COVID-related safety practices still in place that continue to ensure a safe, clean and hygienic workplace. This year Radial is focused on associate experience technologies that enhance the way teams work across the network, including:
- Health & safety-conscious ergonomic tools: robotic assistants (autonomous mobile robots) collaborating and working alongside employees in fulfillment centers, to take away the burdens of moving products manually throughout the day.
- Industry-leading, multi-language technology: tools developed exclusively within Radial that support multi-language interfaces and provide intuitive, tailored language support, enabling anyone from any background to join the Radial team and be successful.
- Enhanced customer service and fulfillment software applications: to improve efficiencies, simplify tasks, and reduce steps.
With over 25 fulfillment centers in North America, Radial has invested deeply in technological enhancements to improve efficiencies and support associates. Seasonal associates at Radial’s warehouses will be primarily responsible for picking, packing and shipping orders to ensure packages arrive to customers in time for the holidays. These include working with lighter carts and robotic assistants that can collaborate with pickers and enhance ergonomics easing the pull and push of a cart, or carry the full weight of items and work alongside associates improving the overall experience.
Additionally, with a greater focus on associate care and experience, Radial is increasing multi-language capabilities and technologies to improve the training and onboarding experience for non-English speakers. With real-time translations of learning materials in the classroom, Radial has the capability to train associates in over 40 different languages during onboarding. In addition, Radial is steadily building out a suite of multiple language options for associates to select as the primary user-interface language of the tool they will be using to receive, pick, pack, or ship. Starting with the more popular languages like Spanish and French, and even ranging to less prevalent languages like Swahili, Radial is steadily pushing to become the leader in the 3PL industry offering multi-language tools so anyone can understand their job and be successful each day. In addition, introducing these new, state-of-the art, intuitive user-interfaces and devices reduces learning time and creates a frustration-free experience for new associates as they learn a new job.
Customer Care Positions
Since the onset of the pandemic, Radial has increased the number of remote positions at its customer care centers. Like workers in many other industries, Radial’s Customer Care associates have proven their flexibility in adapting to virtual roles while still delivering exceptional customer experiences for the brands they serve. Radial plans to have about 60% of its workforce remote/virtual this holiday season. Associates that have the necessary skill sets and meet technology requirements set by Radial, will benefit from the flexibility of a work-at-home model. For the 2021 holiday season, Radial is looking to bring on more than 3,000 customer care associates with 1,700 of those roles being remote and virtual positions available to residents in Florida, Georgia, Colorado, Virginia, Tennessee, and Wisconsin.
From a customer care perspective, Radial continues to implement the necessary interview and training processes for agents to ensure safety during this time. This includes increased virtual training formats to reduce the need and number of seasonal associates in previously onsite-only training classes, along with an increase in virtual-only positions across the country. From interviews to training and onboarding to daily work, Radial is continuing to expand the number of virtual positions and accepting applications from qualified individuals
To learn more about Radial’s seasonal job openings, visit Radial’s career page.
Radial, Inc., a bpost group company, is the leader in ecommerce solutions. Premier brands around the world confidently partner with Radial to deliver their brand promises, anticipate and respond to industry disruption, and compete in a rapidly evolving market. Our expansive network of fulfillment centers, flexible transportation services and advanced omnichannel technologies, help clients meet increasing consumer expectations and maintain market competitiveness. With our personal customer care services and intelligent payment and fraud solutions, brands confidently deliver high-value customer experiences required today. We are flexible, scalable, and focused on our clients’ business objectives. Learn how we deliver today’s retail for you at radial.com and follow us on Twitter @radialcorp.
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