We sat down with Anthony Hockaday, Director of Client Services, and Theresa Raczkowski, Sr. Solutions Consultant, to discuss the best ways retailers can prepare for peak 2020.
The perfect purchase experience takes a lot more than abracadabra.
To a customer, it all seems like magic, but behind the scenes it’s our cloud-based order management suite that turns all of your orders, all of your inventory, all of your distribution centers, all of your stores, and all of your suppliers into one seamlessly coordinated post-click experience. Sound complicated? It is, but not with Radial.
With the fastest time to market in the industry, you can be up and running in weeks. Now you can drive revenue and customer satisfaction with seamless omnichannel operations before your competition even finishes their planning. How’s that for some nice slight-of-hand?
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Radial Order Management Elements
Deliver the convenience, choice, and speed your customers expect with our turnkey, SaaS Distributed Order Management system. Dynamically orchestrate complex sourcing and fulfillment scenarios to fulfill orders quickly, from the best and most profitable locations, using an enterprise-wide view of inventory. While other enterprise-class distributed order management systems can cost millions and take more than a year to deploy, our self-provisioning and integration capabilities have you up and running in weeks.
Enterprise Inventory & Availability
Consolidate inventory from disparate systems to create a single trusted enterprise view. Manage Available to Promise inventory by channel with flexible rules that give you real-time control. Gain full supply chain visibility to track and allocate in-transit inventory. Keep your administrators in the know through an intuitive, simple interface and connect all of your systems in real-time to optimize inventory and maximize profits.
Turn your stores into active fulfillment centers and generate more sales when you have flexible fulfillment options like Ship-from Store, In-Store Pickup, and Ship-to Store and Associate Delivery. Take advantage of two of your most strategic assets—your stores and personnel to capture more sales, drive efficiencies and deliver the shopping experience your customers demand.
Streamline and automate your dropship operations across your supplier network, improving order visibility, expanding product assortment, and eliminating inventory overhead and risk with this optional module.
Customer Care Tools
Stay in tune with your customers and build loyalty. From order capture, lookup and modification to cancels, refunds and credits, empower your agents to personalize every customer engagement, improve service, and boost satisfaction. Your customers will love it and so will your agents.
Omnichannel Technology benefits
- Optimizes enterprise-wide inventory
- Reduces Omnichannel complexity
- Delivers speed to market
- Preserves your investments in existing IT resources
- Shrinks your Omnichannel enablement costs
Industry Insights
Our Executive Vice President and Chief Commercial Officer, Tim Hinckley, recently participated in a podcast titled: “How Do We Grow Together? With Tim Hinckley”, discussing the value of knowing your customer to effectively grow together.
How retailers, manufacturers and wholesalers are responding to unparalleled challenges while taking advantage of new opportunities to increase online sales.
Case Studies
Customer success story
DSW Struts Omnichannel Prowess with Radial Store Fulfillment and Dropship
DSW in collaboration with Radial, focused on delivering any shoe to DSW customers regardless of where they were in the supply chain.
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