In 2018’s hotly competitive omnichannel retail environment, it’s back-end functions like inventory optimization, fraud prevention and the evolving role of store associates and customer service representatives that are the rising stars where retailers can maximize efficiency and profits.
Because orders don’t magically fall into place
Radial orchestrates the whirlwind after the click.
The perfect purchase experience takes a lot more than abracadabra.
To a customer, it all seems like magic, but behind the scenes it’s the Radial Core and Radial Edge Technology. Our cloud-based order management suite turns all of your orders, all of your inventory, all of your distribution centers, all of your stores, and all of your suppliers into one seamlessly coordinated post-click experience. Sound complicated? It is, but not with Radial.
With the fastest time to market in the industry, you can up and running in weeks. Now you can drive revenue and customer satisfaction with seamless omnichannel operations before your competition even finishes their planning. How’s that for some nice slight-of-hand?
RESEARCH REPORT
The Forrester Wave™: Omnichannel Order Management, Q3 2016
Radial cited as a 'Strong Performer' and received the top scores among the strong performers in this evaluation in the Current Offering and Market Presence categories.
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Radial Order Management Elements
Deliver the convenience, choice, and speed your customers expect with our turnkey, SaaS Distributed Order Management system. Dynamically orchestrate complex sourcing and fulfillment scenarios to fulfill orders quickly, from the best and most profitable locations, using an enterprise-wide view of inventory. While other enterprise-class distributed order management systems can cost millions and take more than a year to deploy, our self-provisioning and integration capabilities have you up and running in weeks.
Enterprise Inventory & Availability
Consolidate inventory from disparate systems to create a single trusted enterprise view. Manage Available to Promise inventory by channel with flexible rules that give you real-time control. Gain full supply chain visibility to track and allocate in-transit inventory. Keep your administrators in the know through an intuitive, simple interface and connect all of your systems in real-time to optimize inventory and maximize profits.
Turn your stores into active fulfillment centers and generate more sales when you have flexible fulfillment options like Ship-from Store, In-Store Pickup, and Ship-to Store and Associate Delivery. Take advantage of two of your most strategic assets—your stores and personnel to capture more sales, drive efficiencies and deliver the shopping experience your customers demand.
Customer Care Tools
Stay in tune with your customers and build loyalty. From order capture, lookup and modification to cancels, refunds and credits, empower your agents to personalize every customer engagement, improve service, and boost satisfaction. Your customers will love it and so will your agents.
Omnichannel Technology benefits
- Optimizes enterprise-wide inventory
- Reduces Omnichannel complexity
- Delivers speed to market
- Preserves your investments in existing IT resources
- Shrinks your Omnichannel enablement costs
Industry Insights
Hibbett Sports, retailer since 1945, launched its first-ever eCommerce site in 2017. Hear how Hibbett successfully launched its omnichannel strategy, including an on-demand OMS that enabled inventory integration from 1,000+ stores; how drop ship has expanded product assortment; and how it evolved customer service with technology to manage increased volume.
Download “The eCommerce Guide to Outsmarting Retail Giants” to learn what retail tactics you should prioritize to win online shoppers in the year ahead.
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