Ebook: The Retailer’s Guide to Outsourcing Customer Care
Should you outsource your customer care? For the last decade, customer experience (CX) has differentiated brands more than price or product, and it will continue to do so as technology creates parity.
All things being equal, brands are jockeying to deliver experiences that offer convenience, choice, and customization to win the wallets and hearts of customers. The customer care (aka customer service) experience is core to CX and plays a critical role in customer retention.
The question becomes: who can deliver the best customer care experience at the most affordable cost and with the most positive outcomes—the retail business or an experienced customer care outsourcing partner? The answer? It depends.
In the Retailer’s Guide to Outsourcing Customer Care, you’ll explore:
- Key differences and costs between inhouse and outsourcing customer care
- When to consider outsourcing and when not to
- 7 benefits of outsourcing customer care that impact the entire business
- How to navigate choosing an outsourced customer care partner
Interested in Radial’s Customer Care solutions?
