The COVID-19 pandemic has adversely affected many industries, perhaps none more so than retail. With all non-essential retailers forced to close their stores and the economy spiraling downward, both retailers and consumers were forced to re-evaluate the “normal” way of shopping.
Having been required to try alternative means for procuring goods, consumer behaviors towards shopping have now irrevocably changed. With peak season just around the corner, our latest whitepaper, New Processes for the New Normal, describes:
- How consumer behavior towards shopping has shifted
- The types of technology that’s now needed for customer satisfaction
- Tips for improving the customer experience post-COVID
- And actionable advice to help you through peak