Key Findings for Omnichannel Retail Trends in 2020
With eCommerce sales continuing to be a growing part of all sales, retailers and brands are starting to realize the importance of connecting their physical stores to online. While traditionally thought of as separate buckets, the lines have started to blur as shopping habits continue to alter. Between consumers researching online, buying in-store, buying online and picking up at store or curbside, inventory optimization will be a large part of delivering a seamless customer experience this year.
But that’s just one part of the equation. In our latest collaboration with Digital Commerce 360, we explore what a retailer really needs to offer in order to have a superior omnichannel experience.
Download the 2020 Omni Key Findings report to discover:
- Why employees are the key to omnichannel success
- The latest omni survey data trends
- How to link stores and online
- Expectations for inventory access
- And much more!