Mobile Customer Service – The First Line of Service
Webinar •
By 2019, requests for customer support through consumer messaging apps will exceed requests for customer support through social media. Today’s consumers want hyper-personalized support with seamless omnichannel customer journeys that build lasting relationships. 
By 2019, requests for customer support through consumer messaging apps will exceed requests for customer support through social media. Today’s consumers want hyper-personalized support with seamless omnichannel customer journeys that build lasting relationships.
Listen to this on-demand webcast including customer care experts from Radial and DestinationCRM for recommendations on utilizing mobile self-service options to drive improved customer satisfaction and loyalty including:
- Turning smart devices into a smart channel by using asynchronous messaging
- Combining AI, bots, machine learning, and micro-apps to deliver personalized, proactive, and predictive experiences
- Assessing the latest trends in mobile chat vs. voice channel adoption