Mobile Customer Service – The First Line of Service
By 2019, requests for customer support through consumer messaging apps will exceed requests for customer support through social media. Today’s consumers want hyper-personalized support with seamless omnichannel customer journeys that build lasting relationships.
Listen to this on-demand webcast including customer care experts from Radial and DestinationCRM for recommendations on utilizing mobile self-service options to drive improved customer satisfaction and loyalty including:
- Turning smart devices into a smart channel by using asynchronous messaging
- Combining AI, bots, machine learning, and micro-apps to deliver personalized, proactive, and predictive experiences
- Assessing the latest trends in mobile chat vs. voice channel adoption