Meeting Customer Demand for Frictionless Shopping
Report •
A frictionless shopping experience that consistently meets customer preferences is crucial to driving loyalty, retention and sales. Meeting these expectations is a challenge — but it’s one more than half of retailers are taking on.
Download this new SmartBrief report to uncover the key obstacles to removing friction and frustration across the buying process — and how to overcome them, such as:
- Managing the rising costs of faster fulfillment with technologies like artificial intelligence and a sophisticated order management system
- Leveraging self-service tools and analytics to offer a frictionless customer service experience
- Preventing fraud with tech-supported detection and management
