A frictionless shopping experience that consistently meets customer preferences is crucial to driving loyalty, retention and sales. Meeting these expectations is a challenge — but it’s one more than half of retailers are taking on.
Download this new SmartBrief report to uncover the key obstacles to removing friction and frustration across the buying process — and how to overcome them, such as:
Managing the rising costs of faster fulfillment with technologies like artificial intelligence and a sophisticated order management system
Leveraging self-service tools and analytics to offer a frictionless customer service experience
Preventing fraud with tech-supported detection and management
January 11, 2019 - Is your eCommerce business ready to capitalize on this market growth and meet consumer expectations? Read the report to learn what consumers expect as it relates to shipping, delivery and omnichannel options.