Meeting Customer Demand for Frictionless Shopping | Radial

Meeting Customer Demand for Frictionless Shopping


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A frictionless shopping experience that consistently meets customer preferences is crucial to driving loyalty, retention and sales. Meeting these expectations is a challenge — but it’s one more than half of retailers are taking on.

Download this new SmartBrief report to uncover the key obstacles to removing friction and frustration across the buying process — and how to overcome them, such as:

  • Managing the rising costs of faster fulfillment with technologies like artificial intelligence and a sophisticated order management system
  • Leveraging self-service tools and analytics to offer a frictionless customer service experience
  • Preventing fraud with tech-supported detection and management

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