Customer centricity has been a focal point for brands and retailers for the past couple of years. Therefore, it comes as somewhat of a shock to learn the customer experience hasn’t gotten better. In fact, the latest research from CCW Digital revealed only 12% of customers feel the customer experience has meaningfully improved.
To fix the problem and discuss ways to up the ante, CCW Online hosted a virtual roundtable, CCW Online: Customer Experience Trends, Challenges & Operations, where they revealed the latest on what customers expect and how to deliver. Hear from Radial’s Nicole Price, Customer Experience Manager, and a host of other industry leaders as they discuss how to create unbreakable customer connections by taking a deeper dive into:
- Journey mapping challenges and trends
- Customer analytics
- The latest technology and digital engagement tips
- Agent empowerment and how it can help