How to Improve the Customer Experience | Radial

How to Improve the Customer Experience


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Customer centricity has been a focal point for brands and retailers for the past couple of years. Therefore, it comes as somewhat of a shock to learn the customer experience hasn’t gotten better. In fact, the latest research from CCW Digital revealed only 12% of customers feel the customer experience has meaningfully improved.   

To fix the problem and discuss ways to up the ante, CCW Online hosted a virtual roundtable, CCW Online: Customer Experience Trends, Challenges & Operations, where they revealed the latest on what customers expect and how to deliver. Hear from Radial’s Nicole Price, Customer Experience Manager, and a host of other industry leaders as they discuss how to create unbreakable customer connections by taking a deeper dive into:  

  • Journey mapping challenges and trends 
  • Customer analytics  
  • The latest technology and digital engagement tips 
  • Agent empowerment and how it can help 

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