A time unlike any other, the pandemic brought more trends to the forefront amid changing consumer behavior than previous years ever did. From shopping preferences to brand interactions, everything has been touched. Especially contact center technology. As trends go, the question remains, what is here to stay and what is a passing fad from COVID-19?
In our latest collaboration with CCW, we unpack the best technology to have, what was ineffective, and what’s on the rise for 2021 in our new guide titled “January 2021 CCW Market Study: State of Contact Center Technology.”
You’ll also gain insight into:
- How companies responded to COVID-19
- The biggest mistakes and challenges of call center technology
- Assessing and adapting new technology
- The current future of call centers