More and more, customers prefer to have instant answers to their questions or find the answers themselves. They don’t want to wait for customer service to respond or go through multiple steps to receive an answer.
With Radial’s Customer Care agent assisted technology options like artificial intelligence and chatbots, you can streamline customer interactions, speed up the time to resolve, and free up your team with customer self-service to give your customers the answers they want, when they want.
Elements of Customer Self Service and Automation
Artificial Intelligence (AI)
With artificial intelligence, brands can deepen their relationship with customers by providing personalized interactions. with advancements in data analytics or conversational AI technologies — natural language processing (NLP), automated speech recognition, deep neural networks — brands can now offer more personalized support with data-driven insights or mimic human-like conversation flow.
Enhance your customer experience with our visual-based menu option optimized for smartphones and customers on the go. Rather than listening to a list of options and interacting via voice, customers simply select options by touch. The result is a much faster and more convenient customer experience.
Bots and Chatbots
Using bots can help you streamline interactions between customers while increasing efficiency and decreasing costs. As an agent assist, chatbots use the power of customer self-service to drive resolution. Through algorithms and natural language processors, support agents can look at processes, use real-time guided information for resolution and use the information gathered fir future interactions.