How Radial Helped a Lawn Care Leader Slash Chargebacks and Streamline B2B Operations
Sunday, known for its focus on sustainable and personalized lawn care products, was a growing force in the industry but struggled to scale their operations. The brand faced costly chargebacks from retailers and needed a partner who could handle their complex shipping needs, especially for B2B partners like Home Depot, Ace Hardware, Walmart, Amazon, and Target.
The Challenge: Growing Pains & Costly Setbacks
- Mounting Chargebacks: Retailer chargebacks were a big issue, eating into the brand’s profits.
- Outpaced Operations: Sunday faced limitations in processing their expanding B2B order volume, which involved shipping to both individual stores and large distribution centers.
- Navigating Retailer Rules: Each retailer had different shipping requirements, making their guidelines challenging to navigate.
The Solution: A Smart, Flexible Logistics Partnership with Radial
Radial delivered a clear plan to tackle these issues and improve overall operations:
- Expert B2B Fulfillment: Radial put strong processes in place for all B2B shipments, carefully following each retailer’s unique guidelines and effectively managing different retailer shipping windows and rules. The operations team consistently meets high performance targets, including a client-specific 30-minute truck loading time.
- Proactive Chargeback Prevention: Radial tackled chargebacks by boosting accuracy and implementing a prevention plan, like photographing trailers before they left. This crucial step easily identifies carrier-related issues to successfully dispute unwarranted charges, bringing immediate relief and savings to the client. Good records are key to keeping things running smoothly.
- Beyond the Basics: Radial handles Sunday’s B2C, B2B, and drop-ship orders, and even stores and preps materials for their roadshows.
- Clear, Predictable Costs: Recognizing early that forecasting challenges were leading to unexpected fees, Radial worked with the client to modify its pricing model. This meant no more surprise bills and clear, predictable expenses.
The Results: Growth, Savings, and Peace of Mind
Partnering with Radial brought big wins for Sunday:
- Chargebacks decreased: The brand has experienced a 35% reduction in chargebacks year over year. For chargebacks that might still surface, Radial’s documentation and dispute support are essential.
- Ready to Scale: Radial’s solutions and support means Sunday can keep growing their B2B and B2C sales confidently.
- Efficient Operations: Quick turnarounds, attention to detail, and reliable service have created a smoother, more dependable supply chain.
With Radial, Sunday has transformed its logistics into a strength. Radial’s focus on B2B needs, clear communication, and problem-solving has helped the brand cut costs, operate more efficiently, and build a strong foundation for future success.
The Radial team is fantastic and their service is great. They worked with us to solve our chargeback problems and create a cost structure that fits our business. They truly feel like an extension of our own team.
