Faces of Radial | Radial

Faces of Radial

Faces of Radial

 

Meet the team.

Learn about the many different roles, locations, passions and interests across the Radial network.

Get to know all the many personalities that makeup the Radial community, carving their own career path while shaping the future together.

Ganesh Krishnamoorthy
Ganesh Krishnamoorthy

Development Manager

Chennai, India

“One thing that motivates me is the opportunity to tackle challenges in an innovative and creative manner while creating an environment that welcomes deliberation and ideation. There is more than one solution to a problem, especially in tech. This is a lesson I implement across work and it's always enlightening when exercised.”

Where are you based?
I am based in Chennai, India which is in the southern part of the country.

How long have you been with the company?
I have been working for Radial’s India Development Center for five and a half years.

How has your career grown since starting at Radial?
I started as an associate manager for one of Radial’s product lines at the India Development Center (IDC) Now, I am a senior manager for Radial’s Dropship and CRMS product lines. IDC was created 6+ years ago and began as a staff augmentation division with North American and European-focused development groups. Since then, IDC has matured, allowing members to work collaboratively across modules regardless of region.

Are there any notable mentors or peers you feel have contributed to your growth/ success?
Yes, there have been many across the years. I’d like to highlight two notable mentors who have supported me in my journey as a manager. My direct manager Kasi Subramaniyam, for instance, has taught me that when working in various product lines, flexibility and adaptability are a must, especially as internal and external stakeholder management require pivots and coordination. Additionally, Jeff Cooney, formerly a director of software development at Radial, rooted the importance of prioritization and the need to tackle projects with efficiency and impact. Both have given me great organizational skills and advice that I use daily.

What does your day-to-day look like? What are the main responsibilities of your role?
As part of the product development team, I manage the planning of product release updates and the introduction of new features within the Dropship and CRMS product lines. I work closely with the product management and client success teams to understand product updates and releases and work to roll those updates out while ensuring they are in line with the sales’ team direction.

Throughout my work, there is a deep connection between technology and business. My team and I handle essential updates to the Radial product suite with clients’ user experience in mind. We always want to avoid disruption for clients, so a lot of planning goes into deploying new product updates or releases.

What motivates you to wake up and go to work?
The opportunity to tackle challenges in an innovative and creative manner while creating an environment that welcomes deliberation and ideation. While some may say I’m quite the debater, I enjoy troubleshooting tech issues using unconventional solutions. Thinking of all the possible outcomes encourages me to think outside the box and allows me to evaluate if internal goals are being met while catering to clients’ needs.

What is your favorite part of your job/ what do you like most about working at Radial?
I enjoy taking a holistic look at our product management roadmaps and assessing the long-range of available features. I also like having the ability to streamline what releases will be rolled out. Knowing the positive impact of product updates on clients is very rewarding.

Where do you see yourself within Radial in the next few years/ what are your goals?
I would like to have more involvement with more of our products and continue to support the business by offering clients the best solutions in the market.

What is your favorite non-work specific thing about your job? (i.e., breakroom games, onsite activities, awards, colleagues, etc.)
With remote work now the norm, going on video with colleagues has been a huge ice breaker and provided many engagement opportunities. For example, once or twice a month, we hold virtual meetings we like to call ‘temp checks’, which serve as a touchpoint for all of us to hear from one another and discuss matters from our professional or personal lives. These virtual facetime meetings have aided in collaboration and allowed us to have real moments as a team.

What is one word you would use to describe working at Radial?
Daring. Every day I face a new challenge and never shy away from it. I always look for a solution and seek to troubleshoot any tech issues that may arise within my department.

What is the best career lesson you have learned so far?
There is more than one solution to a problem, especially in tech. This is a lesson I implement across work and it's always enlightening when exercised.

What is a fun fact that most people don’t know about you?
The first impression many have of me is that I'm a very serious person. I personally like to think I'm not as serious as many think!

What do you like to do in your free time?
I like to work on my Jeep – it’s been a long-running project for me. I’ve had it for 14 years and for the last couple of years I’ve dismantled it and now I’m trying to re-assemble it.

What is one thing you can’t live without?
Family! My wife, child, parents are my motivation and support system in all things.

Thanks, Ganesh! If you’re interested in learning more about Radial or joining our team, please click here.

Manaswini Arcot
Manaswini Arcot

Software Developer

King of Prussia, Pennsylvania

“One of my best career lessons, a mindset that has helped me grow in my career, is to accept challenges at work, it’s motivating and gives you an opportunity to prove your ability. Also, collaborate with other teams to get to know them and what work they are doing and be patient, curious and show interest in learning new things.”

How long have you been with the company?
Four and a half years.

How has your career grown since starting at Radial?
Radial has given me great exposure and many opportunities for technical advancement, while helping me continue to learn about the business and eCommerce technology. I started as a junior developer without experience in eCommerce and am now considered a subject matter expert in eCommerce, integration and migration.

I have had an opportunity to interact with different business teams as part of my day-to-day work, which has helped me understand our omnichannel solutions and what we can offer to clients. Through this exposure, I’ve been able to successfully develop applications based on unique client requirements.

Are there any notable mentors or peers you feel have contributed to your growth/ success?
My team has been very helpful in helping me form a deeper understanding of eCommerce technology. Technically and business-wise, my team has been integral in my growth at Radial.

In particular, Michael Jessup and Zhongxin Ma have helped me grow both as a developer and a business executive. Additionally, Scott Adams, Gaurav Patil and my manager, Vaishal Sheth, who gave me opportunities to work on major applications. He always believed in my work, allowed me to interact with different teams/ third party providers and had confidence that I was able to deliver. He has guided me throughout my time at Radial and is why I am where I am today.

What does your day-to-day look like? What are the main responsibilities of your role?
My main responsibilities include developing applications, programming and creating a great end-user experience for our client’s customers. The specific application I work on is Radial’s Payments, Tax and Fraud application and our goal is to make sure that we provide an end-to-end, zero-error processing solution. We work with clients on a regular basis to ensure that their data is secure and that the solution is working properly without any latency.

We also integrate with different third-party companies to offer the best possible payment options for our clients, so we work closely with them to understand different features and make enhancements to our payment solution based on client needs. Adding new features requires both creative and logical thinking to ensure the new solution is seamless and won’t cause any disruptions for current clients. If there is any issue, we troubleshoot and provide a solution as quickly as possible.

Lastly, my team works with other Radial teams, such as the DevOps team, to confirm our application is running smoothly.

What motivates you to wake up and go to work?
As I mentioned, my job requires creative thinking and innovation in terms of designing different applications. Every day my team comes together to think of something new – then program/ develop it – and see how each part comes together. This process makes me really excited and motivated.

What is your favorite part of your job/ what do you like most about working at Radial?
I feel lucky to be part of my team – I really enjoy working with them and value their feedback.

The application that I work on is being used by many people and when I see successful orders being placed it makes me very happy. In this way, developing the applications is my favorite part.

Where do you see yourself within Radial in the next few years/ what are your goals?
I would like to be a senior developer at Radial in the next three years. This will not only grow my career but help grow the business overall.

What is your favorite non-work specific thing about your job? (i.e., breakroom games, onsite activities, awards, colleagues, etc.)
Before the pandemic, we would have a pumpkin-carving party where every team got their own pumpkin to carve or paint it. Although my team never won the top prize, the event was really fun and a refreshing way to spend time with colleagues.

We also had team lunches and picnics where we would play games to build our team comradery. I’m looking forward to continuing these after the pandemic.

What is one word you would use to describe working at Radial?
Content. I’m really satisfied with the work that I do at Radial.

What is the best career lesson you have learned so far?
One of my best career lessons is to accept challenges at work. It’s motivating and gives you an opportunity to prove your ability. This mindset has helped me grow in my career.

Also, collaborate with other teams to get to know them and what work they are doing. Lastly, be patient, curious and show interest in learning new things.

What is a fun fact that most people don’t know about you?
Most people wouldn’t know that I’m a trained Indian classical dancer.

What do you like to do in your free time?
I’m a mom of a two-year-old daughter so most of my free time is spent playing with her and watching her grow.

What is one thing you can’t live without?
It sounds crazy but I love spicy food and would never be able to give it up!

Thanks, Manaswini! If you’re interested in learning more about Radial or joining our team, please click here.

Ryan Sepe
Ryan Sepe

Information Security Engineer

King of Prussia, Pennsylvania

“Radial is always intriguing to me, whether it’s allowing me to take my work to the next level or expanding my professional and personal growth. I’ve met many different people throughout my career and the culture at Radial is one that helps me grow in all aspects.”

How long have you been with the company?
I’ve been with Radial for four years now.

How has your career grown since starting at Radial?
My career has grown by continuously taking on more responsibility and spanning into different technology departments. The information security portfolio – which I manage along with my director, Rich – has expanded leaps and bounds in the time that I’ve been with Radial.

For example, we have introduced new capabilities such as secure file sharing and privileged access management into Radial’s information security portfolio. We have also greatly expanded our educational resources for Radial staff.

Are there any notable mentors or peers you feel have contributed to your growth/ success?
From a mentorship standpoint, my director Rich Quinney and Chief Information Security Officer Keith Strahan have been pivotal to my growth and success. They have an open-door policy to answer questions or offer advice from both a work and personal perspective, which I have greatly appreciated over the years I’ve been with Radial.

My teammates have also been instrumental in helping me understand the historical aspects of Radial’s information security portfolio. They support me by showing where we came from and how that informs where we are hoping to go.

What does your day-to-day look like? What are the main responsibilities of your role?
On a daily basis I manage a variety of information security initiatives at the engineering level. When a project comes into scope, I would likely be one of the leads for the project, which could be anything from vulnerability management implementation to privileged access management implementation. At an engineering level, I focus on making sure that the platform we are implementing fits well within Radial’s workflows, corporate culture and that it serves the function advertised. My team and I are always looking to improve our platforms – there is no such thing as a ‘perfect’ solution.

I also manage a team of three employees: one engineer and two analysts. Similarly, my job here is to make sure that the security portfolio is structured in a way that these individuals can be successful. A big factor from the management perspective is ensuring that the team member leading an effort has all the resources they need. I have regular 1:1 meetings with my team as well as team-wide meetings to ensure we are aligned on goals and that we are synergizing with other technology departments.

Lastly, I’m always performing vulnerability management and minimizing security risks in the background, given the rapid pace with which security and technology are evolving. My team and I try to stay on the cutting-edge of security technology, which enables our clients to operate securely.

What motivates you to wake up and go to work?
My family is my biggest motivator. I’m married with a two-year-old daughter and a Corgi named Oliver. They give me the motivation to get up and do my job to the best of my abilities. My family is the backbone of what I bring to the table from a career perspective.

What is your favorite part of your job/ what do you like most about working at Radial?
What I like most about working at Radial and my role specifically is the creation aspect of it. When I first came on board, I had the opportunity to grow the information security portfolio and with that comes the ability to create. As an engineer, I love creating – getting my hands on something and growing it from the ground up. I think of it like gardening in that you’re in the weeds with a project and when the product is complete, you get to see the beauty of what you have created, which is very rewarding. The free range to create is what brought me to Radial and what I enjoy most about my job.

Where do you see yourself within Radial in the next few years/ what are your goals?
Within the next year, I would like to become the manager of information security, which goes hand-in-hand with my long-term, dream goal of becoming the chief information security officer.

In the shorter term, I’d like to continue to create, guide initiatives, fuel collaboration, increase resources and continuously expand the team and by extension, the information security department.

What is your favorite non-work specific thing about your job? (i.e., breakroom games, onsite activities, awards, colleagues, etc.)
There are two main areas that come to mind (both of which were pre-pandemic). The first is going to lunch with colleagues to spend time on a more personal level and find common points outside of our work with Radial.

The second is playing basketball with my colleagues. There is a basketball hoop outside the Radial office where my teammates and I would often play after work, which was very enjoyable. It’s these types of activities that build bonds that not only strengthen our work but also help immensely from a mental standpoint.

While we are still working remotely, I enjoy connecting with colleagues online to discuss things like movies, shows and literature.

What is one word you would use to describe working at Radial?
Intriguing. To me, Radial’s vision statements are often encapsulated by the word intrigue – along with curiosity and passion. Radial is always intriguing to me, whether it’s allowing me to take my work to the next level or expanding my professional and personal growth. I’ve met many different people throughout my career and the culture at Radial is one that definitely helps me grow in all aspects.

What is the best career lesson you have learned so far?
I’ve learned that while motivation and perspective are two areas that differ drastically from person to person, they help us forge an understanding. When a colleague might not see something the way that you do, it’s important to see it from their perspective and find a happy medium. Rather than think in binary terms, I try to think of all efforts as a collaboration where we are working together to find a solution.

What is a fun fact that most people don’t know about you?
Most people wouldn’t know that I was a division one athlete in college. I went to La Salle University (which is what brought me to Pennsylvania) and played soccer all four years.

What do you like to do in your free time?
My free time is filled with family activities, whether it’s visiting relatives in New York or playing with my daughter.

What is one thing you can’t live without?
Automation. I’m a very methodical person and enjoy finding solutions for complex problems – and there’s no better way than automation. I’m constantly looking for ways to make my home into a ‘smart home’ by integrating the infrastructure with technology. Finding new ways to automate has become one of my key strengths.

Thanks, Ryan! If you’re interested in learning more about Radial or joining our team, please click here.

Cheikh Barry
Cheikh Barry

Senior IT Manager of Fulfillment and Supply Chain Technology

New York, New York

“I’m passionate about problem-solving and delivering projects on time. I enjoy developing new IT solutions that make shipping more efficient and solving issues for customers to make them smile. I like that my job entails interacting with people from different backgrounds. IT and supply chain are truly global industries.”

Where are you based?
Long Island, NY.

How long have you been with the company?
I have been working with Radial for a little over one year. December 14, 2021 was my one-year anniversary.

How has your career grown since starting at Radial?
My career has grown alongside the rapid growth of the supply chain industry and fast-paced moving environment at Radial. I’m constantly learning and helping develop new technology to support this evolution, particularly within the transportation management system (TMS) and shipping systems.

Are there any notable mentors or peers you feel have contributed to your growth/ success?
Yes, my teammates within the TMS group and particularly my manager, Dan Smith, have helped me with onboarding and understanding Radial’s processes and practices. Additionally, my peers from cross-functional teams have helped me grow and acclimate to the fast-paced nature of Radial.

What does your day-to-day look like? What are the main responsibilities of your role?
I am part of the TMS leadership team and engage in the IT development, set-up and configuration, delivery, and support of TMS shipping solutions on a daily basis. We use BluJay Parcel and Radial’s shipping solutions, supporting our fulfillment and supply chain services business units.

Most days I am also working with the order management, warehouse management and the business analyst teams supporting client onboarding projects in supply chain services. We work with multi-carrier parcel and less-than-truckload shipping systems, global carriers and service levels offered by UPS, FedEx, DHL, as well domestic postal systems like USPS.

What motivates you to wake up and go to work?
I’m passionate about problem-solving and delivering projects on time. I enjoy developing new IT solutions that make shipping more efficient and solving issues for customers to make them smile.

What is your favorite part of your job/ what do you like most about working at Radial?
My favorite part of working at Radial is the collaboration and cross-team integration. Rather than sending an email, I like to be on a call/meeting for everyone to come together, brainstorm and discuss a specific topic.

I also like that my job entails interacting with people from different backgrounds. IT and supply chain are truly global industries.

Where do you see yourself within Radial in the next few years/ what are your goals?
My overall goal is to continue supporting the growth of the business and sustain the needs of our clients by developing new technology solutions.

What is your favorite non-work specific thing about your job? (i.e., breakroom games, onsite activities, awards, colleagues, etc.)
Since working remotely I haven’t had an opportunity to participate in in-person events yet, but I’m excited to attend holiday picnics and team sporting events (soccer and/or volleyball tournaments) in the future.

What is one word you would use to describe working at Radial?
Fast-paced.

What is the best career lesson you have learned so far?
The best career lesson I’ve learned so far is to be resilient, patient and collaborate with others. Collaboration is key because in this job, you often need to interact with peers in other departments to complete a project successfully.

What is a fun fact that most people don’t know about you?
I was a student athlete at Long Island University and a co-captain of our soccer team my senior year. I also speak French fluently and lived in France before moving to the U.S.

Another fun fact: I love music and used to be a DJ. I enjoy international music from West Africa (where I’m from), South America and all around the world.

What do you like to do in your free time?
My free time is dedicated to my family. We love to play sports together and I will often travel to watch my kids play soccer and basketball.

What is one thing you can’t live without?
The New York Knicks basketball team.

Thanks, Cheikh! If you’re interested in learning more about Radial or joining our team, please click here.

Ilaria Raniero
Ilaria Raniero

Director of Solutions Engineering

Boston, Massachusetts

“What motivates me first and foremost is my team. We are very collaborative within the larger engineering team. As part of this – and within Radial as a whole – there is a real desire to support and elevate employees’ differences as a strength. I am part of the DE&I Council and am constantly impressed with the investments Radial makes in ensuring we have an inclusive and supportive work environment.”

How long have you been with the company?
I’ve been with Radial for a little over a year.

How has your career grown since starting at Radial?
Whenever you join a new company, there is a lot to learn in terms of teams and processes. When I first joined Radial, I worked with my manager to create a development plan so that I could onboard quickly and understand all the different facets of the company. I believe this allowed me to grow fast within the team and organization.

There are four specific areas I worked with my manager to develop when I first joined Radial. The first was establishing my team, how we work together and improving the tools we use on a daily basis. The second was gaining a deeper understanding of our network so I knew how each site operates and how to best support the local teams. The third area was learning more about eCommerce technologies and how it has evolved in the past few years. And finally, the fourth area was meeting and integrating with the other Radial teams I work with closely, specifically the pricing, sales and transportation teams, to understand how my group can best support their initiatives and projects.

There is always more to learn, but I’m proud of the progress I have made in one year.

Are there any notable mentors or peers you feel have contributed to your growth/ success?
My direct manager has definitely contributed to my success within Radial and is continuing to do so every day. I have also learned so much from my direct reports on the solutions engineering team – they have been instrumental in my growth and have helped me understand the tools and processes that we use. And finally, my peers within the larger engineering team, including implementation and optimization engineering. Each member is so knowledgeable and good at what they do, so having the opportunity to work closely with them has taught me a lot and has led to our success as a wider team.

What does your day-to-day look like? What are the main responsibilities of your role?
My main responsibilities revolve around designing engineering solutions for new and existing clients and ensuring that current solutions are meeting client needs.

For each new client, my team and I perform a data analysis to determine the concept of operations, physical infrastructure and technology needed for each space. We determine this based on factors such as inventory requirements, growth forecasts for the next five years, peak season requirements and packaging needs. Once we understand the unique client profile, we develop a few different customized solutions and choose the best one in collaboration with the client.

For larger clients, if we don’t have current physical space available, we will engineer entirely new buildings in a location that makes the most sense for the client’s customer base. For each new site, we decide the labor needs and develop the unique workflows to meet capacity and storage requirements. We also develop highly customized solutions with new robotics technologies to meet the peak requirements and service-level agreement components.

My day-to-day work is always evolving, but a large piece is supporting my team in our solution design process, data analysis and engineering models to determine the most appropriate concepts of operations for new or existing clients. Another large part of my day is dedicated to interacting directly with clients to present solutions, collaborate and ensure we are on the same page throughout the engineering process. And finally, my team and I always find time for innovation and creative thinking. We work together to identify new robotics technologies and innovations to support the explosive growth of eCommerce and to overcome new challenges that come along with that.

What motivates you to wake up and go to work?
First and foremost is my team. I’m so proud of each individual and what we are able to accomplish together. Even though we are working remotely, we come together every morning to talk about priorities for the day and ensure that each team member is set up for success. We support each other to ensure we are always presenting the best possible solution for each client.

Next would be the variety of clients and projects we work on. We work with small and large businesses in a wide range of industries, and each requires a unique solution, which keeps my job challenging and interesting.

And of course, my passion for innovation. My team and I have the opportunity to explore new technologies to support large and small clients alike, which is definitely motivating.

What is your favorite part of your job/ what do you like most about working at Radial?
I love the work environment. We are very collaborative within the larger engineering team. As part of this – and within Radial as a whole – there is a real desire to support and elevate employees’ differences as a strength. I am part of the DE&I Council and am constantly impressed with the investments Radial makes in ensuring we have an inclusive and supportive work environment.

Where do you see yourself within Radial in the next few years/ what are your goals?
My goals are to expand my team, accelerate growth and continuously improve processes and solution offerings for clients. I’m focused on growing in my current role to ensure my team is the best it can possibly be.

What is your favorite non-work specific thing about your job? (i.e., breakroom games, onsite activities, awards, colleagues, etc.)
Although my team is remote, we still manage to come together regularly. Beyond meeting every day, we also get together for team activities throughout the year. Last summer, for example, we met in Kentucky and spent the day outside, relaxing and getting to know each other on a more personal level.

We also have team socials online where we schedule time in our day to get together and connect on topics outside of work.

Lastly, we have a monthly award called the solutions engineering award, which is given to the team member who led and won the biggest project in the previous month. We actually have a WWE championship belt that we ship to the winner each month, which is a really fun way to stay connected in a virtual world.

What is one word you would use to describe working at Radial?
I have two words: continuous learning. I love the fact that our job is never the same – it’s always evolving because eCommerce is changing so rapidly. As the industry continues to grow and evolve, so do too client expectations and the solutions we need to deliver.

What is the best career lesson you have learned so far?
To be humble and to be willing to take risks. It’s critical to continue to push yourself outside of your comfort zone in order to succeed. Otherwise, it’s easy to get ‘stuck’, which makes it difficult to grow – both personally and professionally.

What is a fun fact that most people don’t know about you?
I was born and raised in Italy but have lived in many countries through my work and studies, including Chile, Brazil, Israel and China. For each country I lived in, I had to adapt and learn the language, which made me appreciate diverse people, cultures and backgrounds even more so than I did before.

What do you like to do in your free time?
I was a competitive swimmer throughout my life and am still very active today. I exercise nearly every day and sail in Boston during the summers. I also enjoy painting and playing the piano.

As part of my continuous learning journey, I am also currently taking an online program at MIT about supply chain engineering.

What is one thing you can’t live without?
My faith and values.

Thanks, Ilaria! If you’re interested in learning more about Radial or joining our team, please click here.

Bassem Halim
Bassem Halim

Customer Service Manager

Melbourne, Florida

“My job involves managing a team of supervisors who all have agents reporting to them, so I oversee those agent relationships in terms of engagement, coaching and overall support. A large part of my role is helping to develop the supervisors that report to me by rounding out their skill sets and supporting them with their career goals. As a manager, I love witnessing and contributing to their growth and being able to pass along the valuable lessons that I have learned throughout my career. The truth is that no two days are the same. My role is very dynamic, which keeps it interesting and fun.”

How long have you been with the company?
I’ve been with Radial for nearly 4 ½ years.

How has your career grown since starting at Radial?
I started with Radial in 2017. I first came in as a Customer Service Representative under the Arris vertical and my role consisted of providing technical support for networking devices.

A few years into that role, I had the opportunity to help out with interviews to hire seasonal staff. During my time conducting interviews, a recruiter approached me to see if I was interested in a leadership position. I kindly refused at the time as a leadership position in cosmetics was not where I saw myself. However, this recruiter talked me through the benefits from a career perspective and I ultimately interviewed and was offered this role. This was a Core Supervisor position – my first leadership position within Radial.

I was in that role for about two years before a manager position became open within the cosmetics vertical. I applied and was selected for this role.

Are there any notable mentors or peers you feel have contributed to your growth/ success?
Absolutely. I’d first like to mention Deb Backiel, a former site director who recently retired but was a great mentor to me. She is the person who sought me out to conduct seasonal interviews, which led me to the position I’m in now. She was very encouraging and supportive of my professional development throughout my time at Radial.

I’d also like to highlight some members of my current team: Michael Klein, Danielle Mallady, Dayna Coffin, Lisa Bogle and Sam Wagner. They each have taught me unique skills and supported me to get to where I am today.

What does your day-to-day look like? What are the main responsibilities of your role?
My main areas of focus are managing our digital channels and our admin lead team. I am involved in several efforts that translate into providing a top-notch experience for our customers. Ensuring a seamless customer experience is a top priority for our clients and that starts with securing adequate staffing, who are focused on efficiency while maintaining high quality contact. We also work on keeping our client’s costs in a reasonable state by collaborating on process improvements while keeping the experience intact.

While fulfilling our client’s needs plays a large role in my day-to-day, the truth is that no two days are the same. My role is very dynamic, which keeps it interesting and fun.

Another aspect of my job is managing a team of supervisors who all have agents reporting to them, so I oversee those agent relationships in terms of engagement, coaching and overall support. A large part of my role is helping to develop the supervisors that report to me by rounding out their skill sets and supporting them with their career goals. As a manager, I love witnessing and contributing to our supervisors’ growth and being able to pass along the valuable lessons that I have learned throughout my career.

What motivates you to wake up and go to work?
My colleagues and my team. We are a very tightknit group and rely heavily on one another.

What is your favorite part of your job/ what do you like most about working at Radial?
As noted, one of my favorite parts of my position as a manager is that it’s very dynamic. I get to interact with many different support departments and different aspects of the business overall. It is a constant learning experience which I thoroughly enjoy.

Radial is a very versatile business in terms of how we support our clients and customers. There are plenty of learning and growth opportunities that I have enjoyed taking advantage of throughout the years I’ve been with the company and plan to continue to do so.

Where do you see yourself within Radial in the next few years/ what are your goals?
I’ve learned many new skills in my current role that I would like to continue to hone over the next 1-2 years to gain even more confidence. Additionally, interacting with different departments has opened my eyes to all the different opportunities available to employees here.

In the future, I would like to explore new opportunities within the company. I’ve gained an interest in several different facets of the business such as continuous improvement and innovation and workforce management, so I could see myself pursuing a role outside of customer service.

What is your favorite non-work specific thing about your job? (i.e., breakroom games, onsite activities, awards, colleagues, etc.)
I really enjoy team-oriented events. For example, we recently had a supervisor appreciation day where we were able to communicate what we appreciated about each supervisor we work with and show our gratitude for the work they do daily. This type of employee recognition and acknowledgment of work is an intrinsic motivator to continue to do our best for ourselves, our team and our clients.

What is one word you would use to describe working at Radial?
Rewarding.

What is the best career lesson you have learned so far?
I’ve grown a lot as a person during my time at Radial. I’m an introverted person by nature, so I think the best career lesson I’ve learned is the importance of communication. You might have a great idea but if you’re not able to communicate it effectively, you won’t be able to execute on it.

What is a fun fact that most people don’t know about you?
A lot of people don’t know that my name translates to ‘one who smiles’ in Arabic.

What do you like to do in your free time?
I love physical activity and CrossFit in particular. Overall, anything that gets me out of the house and moving is what I enjoy in my free time.

What is one thing you can’t live without?
Oxygen.

Thanks, Bassem! If you’re interested in learning more about Radial or joining our team, please click here.

Kristina Taylor
Kristina Taylor

Senior Director of Software Engineering and User Experience (UX) Product Development

King of Prussia, Pennsylvania

“We work in a fast-paced business; eCommerce has been tested and pushed to new limits in the past two years. The teamwork and collaboration that happens across our company when new challenges arise is inspiring and we are better at the end of the day for it, not only for ourselves but for our clients.”

How long have you been with the company?
I’ve been with Radial since the beginning of 2017, so almost five years now.

How has your career grown since starting at Radial?
When I first started at Radial, I worked primarily on the ROM (Radial Order Management) application, one of our omnichannel solutions for clients that simplifies and orchestrates fulfillment. I then expanded my user interface (UI) role to other product areas within Radial, as I was given responsibility for DevOps (software development/ operations) and Scaled Agile for the product development organization. Scaled Agile is a framework for implementing agile, lean and DevOps practices at scale.

Since then, I’ve expanded into other product lines through our integrated UI initiative, which allowed me to work on our PTF system (Payments, Tax and Fraud), DropShip, Sisense and the customer service user interface.

Just recently I was asked to participate in the DE&I council which serves as an advisory body to build and maintain an inclusive culture for the Radial community. The council was launched to create awareness and support for individuals to bring their whole self to Radial.

Lastly, I have recently been meeting with bpost employees to collaborate on projects that we are both currently working on. For example, the scale to agile initiative, designed to provide and better execute best practices around the Scaled Agile framework.

Are there any notable mentors or peers you feel have contributed to your growth/ success?
I’ve had the opportunity to work with many amazing, talented and influential people during my tenure at Radial. Our entire development and IT team has strongly and definitively contributed to my growth as an individual and my achievement in this rapid environment.

When push comes to shove, we do incredible things together. We work in a fast-paced business; eCommerce has been tested and pushed to new limits in the past two years. The teamwork and collaboration that happens across our company when new challenges arise is inspiring and we are better at the end of the day for it, not only for ourselves but for our clients. This dynamic enabled us to launch ROM, an omnichannel application that is not dependent on third party solutions. In addition, we have introduced the ability for clients to customize their workflow using our orchestration functionality.

What does your day-to-day look like? What are the main responsibilities of your role?
My main responsibilities focus on client needs in several different categories including developing new features that product management has on their roadmap, client customizations and ensuring our systems are always operating at top-notch efficiency for our clients. Recent client customizations include ‘ship method override’ and ‘back-order line cancellation’, which provide the customer more flexibility in the pack process and the ability to cancel orders.

By focusing on the ongoing scalability and maintainability of systems, we ensure a seamless front-to-back-end process and help our clients navigate the omnichannel experience. In turn, this enables them to better understand changing customer demand and quickly adapt processes that will improve sales and enhance the end-user experience.

What motivates you to wake up and go to work?
Our clients. It’s exciting working on client customizations through technical innovations. For example, when one of our brands has a sale on a specific item, it’s exhilarating to see the high levels of traffic coming in and being able to support them from a technical standpoint.

I am also continually motivated by my team. The development team is a really close-knit group. Many of us have worked at Radial for a long time, so we have developed a bond that allows us not only to work effectively but to have fun along the way.

What is your favorite part of your job/ what do you like most about working at Radial?
We have a lot of fun events like potluck lunches, holiday parties and picnics that are a great way to get to know colleagues more personally. I look forward to the resumption of these activities when the world gets “back to normal.”

Beyond the events, though, I love my role on the DE&I Council and having the opportunity to be part of a group of changemakers and leaders. Our efforts go beyond our day-to-day work and are making meaningful cultural changes within Radial. Through my work on the council, I have been able to meet a lot of people I wouldn’t typically work with and better understand how the development team impacts the rest of the organization.

What is your favorite non-work specific thing about your job? (i.e., breakroom games, onsite activities, awards, colleagues, etc.)
I’ve mentioned it a few times, but I have to say being a part of the DE&I Council. The communications sub-committee that I am a part of is working on Radial’s mission and branding around what DE&I means to the company. It’s empowering to be a part of a group making an impact on such an important issue.

What is one word you would use to describe working at Radial?
Growth. We continue to evolve and grow every day at Radial.

What is the best career lesson you have learned so far?
Talk less, listen more, and hire people smarter than yourself. Being able to put your ego aside and think about what is best for our clients and for Radial is critical.

Where do you see yourself within Radial in the next few years/ what are your goals?
I hope to continue to grow and learn more about our business areas and client needs. I also would like to have a greater impact on technical innovations that help our clients evolve.

I could also see myself expanding more into the fulfillment space – I’m currently focused and working on store fulfillment solutions but I have a lot to learn in the warehouse fulfillment world.

What is a fun fact that most people don’t know about you?
I play the piano and the violin. I occasionally still take lessons. My goal one day, when I retire, is to play in a small, local orchestra.

What do you like to do in your free time?
Besides playing the piano and violin, I love spending time with my family and hiking with my dogs. I am married with three kids and we have a German Shepherd and a Terrier Maltese mix.

What is one thing you can’t live without?
My dogs and chocolate.

Thanks, Kristina! If you’re interested in learning more about Radial or joining our team, please click here.

Torey Weston
Torey Weston

Value Stream Manager

Groveport, Ohio

“I love to see projects come to fruition that make operations more efficient and other people’s jobs easier.”

How long have you been with the company?
I’ve been with Radial for a little over eight years.

How has your career grown since starting at Radial?
I started at Innotrac (which became Radial through a merger) in 2013 as a temporary associate. I started as a ‘put away’ driver for the inbound department and since then have been given the opportunity to perform in multiple different roles and responsibilities. I’ve been a clerk, lead, supervisor, worked in continuous improvement and now in my current role as Value Stream Manager. In my role today, I’m focused on the operational strategy for clients, ensuring the site is running safely and efficiently to meet fulfillment projections.

What does your day-to-day look like?
At a very tactical level, the first thing I do is review emails and put together the day’s plan. Then it’s on to project management mode where I send communications to clients, touch base with supervisors and get ready for morning meetings with upper managers where we go through safety, quality, delivery and cost (SQDC) processes to ensure we are performing exceptionally in all areas. From there, my days can go into any direction depending on priorities or projects.

Overall, though, one of the things I enjoy most about working at Radial is that every day is different. My days usually consist of internal and external communication to different clients or departments, face-to-face meetings or floor time. From there I evaluate the metrics we are tracking and the specific projects we are working on.

Are there any notable mentors or peers you feel have contributed to your growth/success?
Yes, Alex Keyer. He has contributed to my growth plan and keeps me on my toes. I’ve watched his success over the years, and it motivates me to want to be better and do better on a daily basis.

What motivates you to wake up and go to work?
My household is my motivation. I have a ‘brady bunch’ of sorts with my three kids, wife, mother-in-law and my wife’s uncle. I’m motivated by providing a household that is better off than mine was. I want my family to be able to enjoy life.

Throughout my growth, I’ve been given opportunities to develop more responsibility and I’m proud of my career at Radial. But I also want to take additional steps forward and I think I am on the path to take those steps.

What is your favorite part of your job/ what do you like most about working at Radial?
One of my stronger suits and core values is curiosity. I feel adept at identifying opportunities and creating solutions. I love to see projects come to fruition that make operations more efficient and other people’s jobs easier.

When I first stepped into the role of continuous improvement in 2019, it was a steppingstone out of operations and an opportunity to see things from a different point of view. That allowed me to see potential issues and create better ways of doing things. I like being able to put my stamp on things.

What is your favorite non-work specific thing about your job? (i.e., breakroom games, onsite activities, awards, colleagues, etc.)
My colleagues. Radial is a large company and I like being able to reach out to different sites and locations to collaborate. The collaboration across the network has increased throughout the years – especially since the onset of the pandemic, cross-site collaboration and communication has become a critical element to our success. Sharing of lessons learned and best practices has become commonplace and because of it I think we all have grown in our roles and ability to serve clients.

What is one word you would use to describe working at Radial?
Stimulating. There are so many things going on that it keeps me mentally stimulated. It feels like I am constantly being challenged and challenging the status quo.

What is the best career lesson you have learned so far?
If you stay motivated and work hard and do a good job, opportunities will arise to advance your career. When I was applying to be a supervisor, I applied four to five times before given the opportunity. Even those first few times when I didn't get the position it only motivated me to try harder because I knew I was meant for more. When I started to apply to be in a management role, the internal training and mentorship helped me get there.

Where do you see yourself within Radial in the next few years, what are your goals?
I want to keep moving up the chain, to expand regardless of what role I’m performing and to see Radial succeed.

What is a fun fact that most people don’t know about you?
Both of my parents are deaf and I am fluent in American sign language. Sign language is my first language.

What do you like to do in your free time?
I like to spend time with my family and do activities like play games and sports, watch movies and do karaoke. We also have a pool table in the basement – I love to play pool.

When it comes to movies, I enjoy war films. I was in the military for three years right after high school and films like Saving Private Ryan and Black Hawk Down are among my favorites.

What is one thing you can’t live without?
The internet – in more ways than one. The impact on communication and the way in which we do our jobs in ecommerce today would be impossible without it.

And can you just imagine still having to go down the street to a Blockbuster to watch your favorite movie?

Thanks, Torey! If you’re interested in learning more about Radial or joining our team, please click here.