Faces of Radial
Meet the team.
Learn about the many different roles, locations, passions and interests across the Radial network.
Get to know all the many personalities that makeup the Radial community, carving their own career path while shaping the future together.
Burlington, New Jersey
“Radial is a great place for growth. I try to tell new hires that if you’re looking to grow your career, Radial is the place. Never would I have thought when I was hired four years ago that I would be where I am today. With hard work, dedication, a positive mindset and a good heart, anyone can succeed.”
How long have you been with Radial?
A little over four years.
What does your day-to-day look like?
It varies depending on the volume on each given day. For the most part, I am collaborating with my manager, making decisions on where we need to staff associates and executing on goals to meet service level agreements with clients.
How has your career grown since starting at Radial?
It started when I was hired as a packer in June 2017. The Burlington location had just opened and they were building out a second shift team. From there, I moved up to a wave planner for a year and then was promoted to an outbound lead in the same department. Once I had been in that role for two years, I was promoted to an outbound supervisor in April 2020. Of course, this was the beginning of COVID-19 and we were dealing with mass volume due to an increase in online purchasing. It was a hectic time but the experience taught me patience, understanding and how to work best as a team.
The 2020 holiday season turned out to be a big success. It seems every year during peak season we do even better than the last. It lasted longer than previous peak seasons and we were able to produce more volume than ever.
Are there any notable mentors or peers you feel have contributed to your growth and success?
Absolutely. There are three people who helped develop my leadership skills during this time: Arnold Carmichael, Gina Pryor and Jim Sexton. They each saw my potential and pushed me to become a better leader.
What motivates you to wake up and go to work?
My team. I have a really good team and I consider us a family. If you think about it, we spend more ‘awake’ time at work than at home, so I feel lucky and want my team to succeed.
Radial is a great place for growth. I try to tell new hires that if you’re looking to grow your career, Radial is the place. Never would I have thought when I was hired four years ago that I would be where I am today. With hard work, dedication, a positive mindset and a good heart, anyone can succeed.
What is your favorite part of your job?
The positive atmosphere, the great leaders and our team.
What is your favorite non-work specific thing about your job?
We celebrate birthdays and throw parties for our associates, complete with cake and singing happy birthday.
We also have the ‘Rockstar of the Month’ awards, which are voted on by the leadership team and recognize good performance and attitude. The winners receive fun prizes like a gift certificate, a photo with their director, a T-shirt and more. I love presenting the award and it is an honor to receive it.
What is one word you would use to describe working at Radial?
Fulfilling. I wake up and want to come to work. It makes me happy and makes me feel good about myself as a leader and a person.
What is the best career lesson you have learned so far?
The importance of patience and understanding. In my new leadership role, I am learning to work with different types of people with different attitudes and cultures. I have learned a lot from our amazing leadership team.
Where do you see yourself in the next 2-3 years? What are you career goals?
As I mentioned, I’m new in the supervisor role, so in the next three years I see myself becoming a manager. I’d like to take it as far as I can at Radial. I don’t know if being CEO is in the cards one day, but I would like to keep my options open!
What is a fun fact that most people don’t know about you?
I love cats. I have six cats and they are like my children.
What do you like to do in your free time?
I like to spend time with my family and be at home with my cats. I also love reality TV – 90 Day Fiancé and Married at First Sight are favorites.
What is one thing you can’t live without?
It might sound crazy but Diet Pepsi. I am completely addicted.
Thanks, Jen! If you’re interested in learning more about Radial or joining our team, please click here.