Insights | Radial

Insights

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customer care

woman on headset in call center
October 26, 2020 - In this post, we’ll break down the pros and cons of customer experience and customer care and explain our perspective on the best strategy moving forward.
man pointing at icons on digital screen
September 21, 2020 - Working with a single omnichannel order management provider you can fully optimize your supply chain and deliver a positive customer experience. Here are 3 reasons why.
September 17, 2020 - When choosing a company to outsource to, you need to ensure your loyal customer base is well taken care of. Here are three traits to look for in the company you choose.
person using smart phone
August 21, 2020 - We've gathered data directly from consumers to help you develop the best digitally-driven customer-centric strategy for your company.
person pulling credit card out of wallet
August 12, 2020 - Here are 3 things businesses can do right now to increase their customer loyalty and turn one-time shoppers into loyal customers.
July 23, 2020 - We sat down with Beth Grad, VP of Digital and eCommerce, to discuss how French Toast was able to successfully navigate COVID-19.
8 Tactics Omnichannel Retailers Use to Improve Customer Engagement
September 13, 2016 - To improve customer engagement, you have to create a compelling and memorable shopping experience for consumers both before and after the sale.