Insights | Radial

Insights

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covid-19

November 20, 2020 - In our latest market study collaboration, we explore new trends in the call center industry to watch out for in the future.
September 14, 2020 - We’ll break down exactly what omnichannel order management system features to look for and show you how to use them to enhance your customer retention strategy.
July 24, 2020 - Our latest whitepaper describes how consumer behavior has shifter during the COVID-19 pandemic and how to navigate the new normal.
July 23, 2020 - We sat down with Beth Grad, VP of Digital and eCommerce, to discuss how French Toast was able to successfully navigate COVID-19.
customer-service-center-worker
May 28, 2020 - To understand online shoppers' experiences, Radial teamed with CFI Group to survey 500 e-shoppers to assess where customer service is now and where it is headed.
May 18, 2020 - While the numbers are still being crunched for fraud during COVID, retailers and consumers have seen an uptick in fraudulent activity and scams.
April 23, 2020 - How retailers, manufacturers and wholesalers are responding to unparalleled challenges while taking advantage of new opportunities to increase online sales.
delivery box on computer
April 10, 2020 - As society continues to weather this storm, retailers should consider moving to a powerful eCommerce order management system to keep pace with demand and stay competitive.
April 3, 2020 - Internet Retailer has released a new report that looks at the ways businesses have had to adapt in light of the pandemic.
woman in customer service center
March 24, 2020 - As we continue to see a rapid escalation of cases of COVID-19 across the globe, Radial recognizes our society is undergoing unique times and enduring real challenges.