November 4, 2020 - We surveyed 500 online shoppers about their take on customer service interactions and how they planned on tackling their holiday shopping.
November 2, 2020 - How does artificial intelligence enhance customer experience? Here are 4 ways.
October 29, 2020 - Here are 5 strategies you can use to successfully navigate the ups and downs of order fulfillment in our current environment.
October 26, 2020 - In this post, we’ll break down the pros and cons of customer experience and customer care and explain our perspective on the best strategy moving forward.
October 22, 2020 - Here are 4 shipping and delivery trends businesses can keep an eye on over the next few months to get products to customers faster.
October 20, 2020 - We’ll discuss 3 data collection and management strategies you can adopt to better forecast your sales and prepare your inventory for customer demand.
October 15, 2020 - We’ll discuss 4 strategies eCommerce businesses use that you can capitalize on to boost your own conversion rates in 2020.
October 12, 2020 - In this post, we’ll explain customer effort, why it’s important to your customer care, and show you how to go about reducing it to boost customer satisfaction.
October 8, 2020 - We’ll explain exactly what customer sentiment is and how it can help your retail or eCommerce business create a better experience for customers.
October 2, 2020 - We discuss how to create unbreakable customer connections and reveal the latest on what customers expect and how to deliver.