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Insights

Building the Online Customer Shopping Experience
March 26, 2019 - Download this special report from Internet Retailer for insight into how online retailers plan to invest $2.6 million to optimize their ecommerce operations this year.
Risk: Don't Let This Four-Letter Word be a Curse in Your Business
February 6, 2019 - Risk mitigation is one of the most daunting challenges retailers face today. While it touches every area of a business, inventory and fraud pose the largest threat. How do retailers balance the profitability of their largest liability, inventory, against diverse and constantly evolving customer demand?
Cracking the Code: Study Reveals What Consumers Value Most
January 11, 2019 - Is your eCommerce business ready to capitalize on this market growth and meet consumer expectations? Read the report to learn what consumers expect as it relates to shipping, delivery and omnichannel options.
Meeting Customer Demand for Frictionless Shopping
January 11, 2019 - Download this new SmartBrief report to uncover the key obstacles to removing friction and frustration across the buying process — and how to overcome them.
The 2018-2019 Retail Technology Report
December 28, 2018 - Total Retail surveyed its audience of retail executives to get a better understanding of their current and future technology usage. They wanted to know which technologies they were currently using, how their spending on technology was going to change in 2019.
The 2018 Cyber 5 Report
December 17, 2018 - For online retailers, nothing says ‘tis the season’ like the five-day period spanning Thanksgiving Day to the following Monday, otherwise known as Black Friday/Cyber Monday.
2018 RIS/Gartner Retail Technology Study: Wake Up Call for Digital Transformation
November 28, 2018 - Find out how retailers are responding to fast-moving changes in the marketplace and the investments they are making in game-changing technology.
Loyalty & CRM: Personalizing the Shopper Experience
November 28, 2018 - Loyalty programs and customer relationship management (CRM) are top areas for providing the one-to-one personal experiences that today's shoppers crave.
Leveraging the Power of Analytics to Drive Customer Satisfaction
November 28, 2018 - By collecting data and insights throughout the buyer journey (both online and offline), retailers can use advanced analytics to gain a full view of their customer’s behavior.
Differentiating Your Brand with Personalized Customer Interactions
November 28, 2018 - Delivering a personalized customer experience is crucial in today’s retail environment that is all about the hyperconnected consumer.

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