October 15, 2018 - Watch this webcast with DestinationCRM to learn how AI can transform your customer service paradigm.
October 8, 2018 - In order to deliver the best cross-channel shopping experience, future-thinking retailers must go beyond buy online pick up in-store (BOPIS) and push the envelope with inventive new tactics.
October 8, 2018 - Today’s customers are demanding. Delivering satisfactory customer interactions isn’t enough; they expect experiences that are easy, personalized and conscious of their future needs.
October 1, 2018 - With a 200% expected increase in digital gift card sales projected for 2018, it’s essential for retailers to have the right fraud management strategies in place to tap into this lucrative market, while minimizing risk.
July 10, 2018 - Watch this educational webcast and find out how to turn your knowledge management initiative into a knowledge automation initiative while jump-starting your agents' learning curve.
July 2, 2018 - An effective omnichannel strategy is the lifeblood of any eCommerce business and a prerequisite for driving an integrated customer experiences regardless of where, when, or how consumers interact. But connecting all of the pieces to get omnichannel right is complex and requires investments in technology, infrastructure, and people. Enter the CFO.
May 18, 2018 - By 2019, requests for customer support through consumer messaging apps will exceed requests for customer support through social media. Today's consumers want hyper-personalized support with seamless omnichannel customer journeys that build lasting relationships.
March 19, 2018 - Many organizations' customer service efforts have relied on interactive voice response (IVR) systems for decades, even as newer channels have emerged to expand customer self-service.
On-Demand Webinar: A Forecast for Profits: Avoiding the Costly Consequences of Poor Inventory Management
March 9, 2018 - Watch this webinar, Avoiding the Costly Consequences of Poor Inventory Management to learn how to protect your business from costly overstocks, out-of-stocks and returns.
March 6, 2018 - In 2018’s hotly competitive omnichannel retail environment, it’s back-end functions like inventory optimization, fraud prevention and the evolving role of store associates and customer service representatives that are the rising stars where retailers can maximize efficiency and profits.