Is there Grit in Amazon’s Flywheel? Implications and What Retailers Need to Know to Survive | Radial

Is there Grit in Amazon’s Flywheel? Implications and What Retailers Need to Know to Survive

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Is there Grit in Amazon’s Flywheel? Implications and What Retailers Need to Know to Survive
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Amazon has achieved enviable levels of growth through a simple yet strategic business concept: the flywheel. However, the problem with a flywheel is that when one part breaks down, the overall system can suffer rapid and catastrophic failure. At least one of the core pieces of Amazon’s flywheel is already under pressure: the customer experience. While there are profound implications for Amazon, there are potentially larger effects for the rest of the eCommerce ecosystem.

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