Insights | Radial


The Customer

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July 22, 2021 - Peak season will be another roaring success for retailers and here's how you can capitalize on it with a digital-first holiday eCommerce strategy.
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July 20, 2021 - We take a look at how predictive analytics can make your holiday sales strategy planning easier.
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July 12, 2021 - Here are four new Get to Know Your Customers Day ideas you can use in 2021 to get up to speed on customers’ expectations for retailers and eCommerce businesses.
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July 6, 2021 - We take a look at 3 consumer behavior trends to see which are likely to stick around in the coming months and years.
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June 30, 2021 - In this post, we’ll take a look at how first call resolutions affect your customer satisfaction scores and why you should start tracking your FCR rate.
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June 17, 2021 - We’ll explain what a help desk is and share a few reasons why they’re valuable assets to your customer care efforts.
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June 15, 2021 - Watch our latest collaboration with Digital Commerce 360 titled: “Lightning-Fast Strategies: How Retailers are Investing in 2021 and Why”
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June 10, 2021 - The push to adopt technology for greater insight into customer data has risen.
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June 8, 2021 - We’ll look at the impact data has on 4 major aspects of the customer experience and show you the easiest way to leverage data into your eCommerce operations.
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May 24, 2021 - We’ll share our master list of self-service options that you can integrate into your strategy and discuss the benefits of customer self-service channels.