February 3, 2020 - Could you use some actionable advice for next Black Friday and Cyber Monday, especially with fulfillment strategy and marketing tactics?
The Customer
January 21, 2020 - According to Internet Retailer’s 2020 Predictions, advancements in fraud protection and robotic automation in fulfillment centers will be the difference in retailers’ success.
December 11, 2019 - Carey Stoker, senior vice president, customer care services at Radial, provided an overview to Retail Customer Experience on trends in customer service.
December 2, 2019 - From offering robust loyalty programs to personalizing consumer experiences to simplifying return processes, there are many effective ways to attract new customers and keep them coming back.
November 21, 2019 - A new survey, conducted by Radial and NAPCO Research, of U.S.-based retailers with annual revenues over $10 million, reveals just how popular BOPIS is.
September 4, 2019 - Radial and CFI Group surveyed 500 randomly selected consumers to better understand their online shopping behaviors and expectations for service, ordering, and delivery.
August 23, 2019 - This report reveals the insights you need to deliver a frictionless, personalized, and proactive service experience so you can increase sales and improve customer loyalty.
August 5, 2019 - In part two of this two-part report series, NAPCO Research and Radial examine the impact BOPIS programs are having on retailers’ bottom lines.
June 17, 2019 - More and more of today’s customers opt to shop online with ecommerce businesses offering options such as free and fast delivery.
June 11, 2019 - Consumer expectations are changing as it relates to retail customer service.
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