Insights | Radial

Insights

The Customer

woman in customer service center
March 24, 2020 - As we continue to see a rapid escalation of cases of COVID-19 across the globe, Radial recognizes our society is undergoing unique times and enduring real challenges.
March 17, 2020 - Digital-first brands and retailers should consider partnering with companies that provide the needed resources to deliver an extraordinary experience. 
The Cyber 5 2019 Report is Here
February 3, 2020 - Could you use some actionable advice for next Black Friday and Cyber Monday, especially with fulfillment strategy and marketing tactics?
Retail Predictions for 2020
January 21, 2020 - According to Internet Retailer’s 2020 Predictions, advancements in fraud protection and robotic automation in fulfillment centers will be the difference in retailers’ success.
Give Consumers The Personal Care They Expect
December 11, 2019 - Carey Stoker, senior vice president, customer care services at Radial, provided an overview to Retail Customer Experience on trends in customer service.
Study Reveals How Retailers Can Improve Customer Loyalty
December 2, 2019 - From offering robust loyalty programs to personalizing consumer experiences to simplifying return processes, there are many effective ways to attract new customers and keep them coming back.
BOPIS and the Future of Order Fulfillment
November 21, 2019 - A new survey, conducted by Radial and NAPCO Research, of U.S.-based retailers with annual revenues over $10 million, reveals just how popular BOPIS is.
Customer Service and Delivery Experiences Retail Shoppers Want
September 4, 2019 - Radial and CFI Group surveyed 500 randomly selected consumers to better understand their online shopping behaviors and expectations for service, ordering, and delivery.
Achieve a 360-Degree View of Your Customers
August 23, 2019 - This report reveals the insights you need to deliver a frictionless, personalized, and proactive service experience so you can increase sales and improve customer loyalty.
Research Reveals ROI of BOPIS
August 5, 2019 - In part two of this two-part report series, NAPCO Research and Radial examine the impact BOPIS programs are having on retailers’ bottom lines.

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