Insights | Radial

Insights

The Customer

January 11, 2019 - Is your eCommerce business ready to capitalize on this market growth and meet consumer expectations? Read the report to learn what consumers expect as it relates to shipping, delivery and omnichannel options.
January 11, 2019 - Download this new SmartBrief report to uncover the key obstacles to removing friction and frustration across the buying process — and how to overcome them.
November 28, 2018 - Loyalty programs and customer relationship management (CRM) are top areas for providing the one-to-one personal experiences that today's shoppers crave.
November 28, 2018 - By collecting data and insights throughout the buyer journey (both online and offline), retailers can use advanced analytics to gain a full view of their customer’s behavior.
November 28, 2018 - Delivering a personalized customer experience is crucial in today’s retail environment that is all about the hyperconnected consumer.
October 19, 2018 - In preparation for peak season, retailers would do well to understand Big Spenders and prepare to meet their expectations.
October 15, 2018 - Watch this webcast with DestinationCRM to learn how AI can transform your customer service paradigm.
October 9, 2018 - We typically think of the Christmas and Hanukkah holidays in November and December as peak season
October 8, 2018 - Today’s customers are demanding. Delivering satisfactory customer interactions isn’t enough; they expect experiences that are easy, personalized and conscious of their future needs.
October 8, 2018 - To manage its transformation into an online giant, Hibbett Sports sought guidance and expertise from Radial to make its technological and operational evolution a success.

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