Insights | Radial

Insights

The Customer

Building the Online Customer Shopping Experience
March 26, 2019 - Download this special report from Internet Retailer for insight into how online retailers plan to invest $2.6 million to optimize their ecommerce operations this year.
Cracking the Code: Study Reveals What Consumers Value Most
January 11, 2019 - Is your eCommerce business ready to capitalize on this market growth and meet consumer expectations? Read the report to learn what consumers expect as it relates to shipping, delivery and omnichannel options.
Meeting Customer Demand for Frictionless Shopping
January 11, 2019 - Download this new SmartBrief report to uncover the key obstacles to removing friction and frustration across the buying process — and how to overcome them.
Loyalty & CRM: Personalizing the Shopper Experience
November 28, 2018 - Loyalty programs and customer relationship management (CRM) are top areas for providing the one-to-one personal experiences that today's shoppers crave.
Leveraging the Power of Analytics to Drive Customer Satisfaction
November 28, 2018 - By collecting data and insights throughout the buyer journey (both online and offline), retailers can use advanced analytics to gain a full view of their customer’s behavior.
Differentiating Your Brand with Personalized Customer Interactions
November 28, 2018 - Delivering a personalized customer experience is crucial in today’s retail environment that is all about the hyperconnected consumer.
Peak Season is an Opportunity for Retailers to Accommodate Big Spenders
October 19, 2018 - In preparation for peak season, retailers would do well to understand Big Spenders and prepare to meet their expectations.
On-Demand Webinar: Transforming Customer Service with Artificial Intelligence
October 15, 2018 - Watch this webcast with DestinationCRM to learn how AI can transform your customer service paradigm.
Key Findings From the 2018 Online Peak Seasons Report
October 9, 2018 - We typically think of the Christmas and Hanukkah holidays in November and December as peak season
On Demand Webinar: Leveraging Customer Data to Drive A Personalized and Frictionless Experience
October 8, 2018 - Today’s customers are demanding. Delivering satisfactory customer interactions isn’t enough; they expect experiences that are easy, personalized and conscious of their future needs.

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