December 11, 2019 - Carey Stoker, senior vice president, customer care services at Radial, provided an overview to Retail Customer Experience on trends in customer service.
The Customer
December 2, 2019 - From offering robust loyalty programs to personalizing consumer experiences to simplifying return processes, there are many effective ways to attract new customers and keep them coming back.
November 21, 2019 - A new survey, conducted by Radial and NAPCO Research, of U.S.-based retailers with annual revenues over $10 million, reveals just how popular BOPIS is.
September 4, 2019 - Radial and CFI Group surveyed 500 randomly selected consumers to better understand their online shopping behaviors and expectations for service, ordering, and delivery.
August 23, 2019 - This report reveals the insights you need to deliver a frictionless, personalized, and proactive service experience so you can increase sales and improve customer loyalty.
August 5, 2019 - In part two of this two-part report series, NAPCO Research and Radial examine the impact BOPIS programs are having on retailers’ bottom lines.
June 17, 2019 - More and more of today’s customers opt to shop online with ecommerce businesses offering options such as free and fast delivery.
June 11, 2019 - Consumer expectations are changing as it relates to retail customer service.
March 26, 2019 - Download this special report from Internet Retailer for insight into how online retailers plan to invest $2.6 million to optimize their ecommerce operations this year.
January 11, 2019 - Is your eCommerce business ready to capitalize on this market growth and meet consumer expectations? Read the report to learn what consumers expect as it relates to shipping, delivery and omnichannel options.
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