November 28, 2018 - Loyalty programs and customer relationship management (CRM) are top areas for providing the one-to-one personal experiences that today's shoppers crave.
November 28, 2018 - By collecting data and insights throughout the buyer journey (both online and offline), retailers can use advanced analytics to gain a full view of their customer’s behavior.
November 28, 2018 - Delivering a personalized customer experience is crucial in today’s retail environment that is all about the hyperconnected consumer.
October 19, 2018 - In preparation for peak season, retailers would do well to understand Big Spenders and prepare to meet their expectations.
October 15, 2018 - Watch this webcast with DestinationCRM to learn how AI can transform your customer service paradigm.
October 8, 2018 - Today’s customers are demanding. Delivering satisfactory customer interactions isn’t enough; they expect experiences that are easy, personalized and conscious of their future needs.
October 8, 2018 - To manage its transformation into an online giant, Hibbett Sports sought guidance and expertise from Radial to make its technological and operational evolution a success.
Retail Customer Expectations are High for Online Self Service, Agent Interaction, and Loyalty Programs
September 27, 2018 - Customers expect online tools that are easy and useful, live agents who are efficient and effective, and loyalty programs that enable agents to deliver personalized and customized service.
August 7, 2018 - With the need for customer service to drive loyalty and neatly handle increased complexity, customer support teams must critically consider which tools to use to best support the agents.
August 1, 2018 - In the age of the consumer, customers expect an FP3 experience throughout the buyer journey – one that’s (Frictionless, Personalized, Predictive, Proactive). While delivering an FP3 experience can be challenging, it is possible, and can benefit your company in many ways.
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