May 28, 2020 - To understand online shoppers' experiences, Radial teamed with CFI Group to survey 500 e-shoppers to assess where customer service is now and where it is headed.
March 24, 2020 - As we continue to see a rapid escalation of cases of COVID-19 across the globe, Radial recognizes our society is undergoing unique times and enduring real challenges.
March 17, 2020 - Digital-first brands and retailers should consider partnering with companies that provide the needed resources to deliver an extraordinary experience.
February 3, 2020 - Could you use some actionable advice for next Black Friday and Cyber Monday, especially with fulfillment strategy and marketing tactics?
January 21, 2020 - According to Internet Retailer’s 2020 Predictions, advancements in fraud protection and robotic automation in fulfillment centers will be the difference in retailers’ success.
December 11, 2019 - Carey Stoker, senior vice president, customer care services at Radial, provided an overview to Retail Customer Experience on trends in customer service.
December 2, 2019 - From offering robust loyalty programs to personalizing consumer experiences to simplifying return processes, there are many effective ways to attract new customers and keep them coming back.
November 21, 2019 - A new survey, conducted by Radial and NAPCO Research, of U.S.-based retailers with annual revenues over $10 million, reveals just how popular BOPIS is.
September 4, 2019 - Radial and CFI Group surveyed 500 randomly selected consumers to better understand their online shopping behaviors and expectations for service, ordering, and delivery.
August 23, 2019 - This report reveals the insights you need to deliver a frictionless, personalized, and proactive service experience so you can increase sales and improve customer loyalty.
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