Insights | Radial

Insights

The Customer

September 4, 2019 - Radial and CFI Group surveyed 500 randomly selected consumers to better understand their online shopping behaviors and expectations for service, ordering, and delivery.
August 23, 2019 - This report reveals the insights you need to deliver a frictionless, personalized, and proactive service experience so you can increase sales and improve customer loyalty.
Research Reveals ROI of BOPIS
August 5, 2019 - In part two of this two-part report series, NAPCO Research and Radial examine the impact BOPIS programs are having on retailers’ bottom lines.
BOPIS: Understanding The Growth & Impact of Omnichannel Fulfillment
June 17, 2019 - More and more of today’s customers opt to shop online with ecommerce businesses offering options such as free and fast delivery.
Study Reveals Customer Care Perceptions And Expectations
June 11, 2019 - Consumer expectations are changing as it relates to retail customer service.
Building the Online Customer Shopping Experience
March 26, 2019 - Download this special report from Internet Retailer for insight into how online retailers plan to invest $2.6 million to optimize their ecommerce operations this year.
Cracking the Code: Study Reveals What Consumers Value Most
January 11, 2019 - Is your eCommerce business ready to capitalize on this market growth and meet consumer expectations? Read the report to learn what consumers expect as it relates to shipping, delivery and omnichannel options.
Meeting Customer Demand for Frictionless Shopping
January 11, 2019 - Download this new SmartBrief report to uncover the key obstacles to removing friction and frustration across the buying process — and how to overcome them.
Loyalty & CRM: Personalizing the Shopper Experience
November 28, 2018 - Loyalty programs and customer relationship management (CRM) are top areas for providing the one-to-one personal experiences that today's shoppers crave.
Leveraging the Power of Analytics to Drive Customer Satisfaction
November 28, 2018 - By collecting data and insights throughout the buyer journey (both online and offline), retailers can use advanced analytics to gain a full view of their customer’s behavior.

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