Insights | Radial

Insights

The Customer

Research Reveals ROI of BOPIS
August 5, 2019 - In part two of this two-part report series, NAPCO Research and Radial examine the impact BOPIS programs are having on retailers’ bottom lines.
BOPIS: Understanding The Growth & Impact of Omnichannel Fulfillment
June 17, 2019 - More and more of today’s customers opt to shop online with ecommerce businesses offering options such as free and fast delivery.
Study Reveals Customer Care Perceptions And Expectations
June 11, 2019 - Consumer expectations are changing as it relates to retail customer service.
Building the Online Customer Shopping Experience
March 26, 2019 - Download this special report from Internet Retailer for insight into how online retailers plan to invest $2.6 million to optimize their ecommerce operations this year.
Cracking the Code: Study Reveals What Consumers Value Most
January 11, 2019 - Is your eCommerce business ready to capitalize on this market growth and meet consumer expectations? Read the report to learn what consumers expect as it relates to shipping, delivery and omnichannel options.
Meeting Customer Demand for Frictionless Shopping
January 11, 2019 - Download this new SmartBrief report to uncover the key obstacles to removing friction and frustration across the buying process — and how to overcome them.
Loyalty & CRM: Personalizing the Shopper Experience
November 28, 2018 - Loyalty programs and customer relationship management (CRM) are top areas for providing the one-to-one personal experiences that today's shoppers crave.
Leveraging the Power of Analytics to Drive Customer Satisfaction
November 28, 2018 - By collecting data and insights throughout the buyer journey (both online and offline), retailers can use advanced analytics to gain a full view of their customer’s behavior.
Differentiating Your Brand with Personalized Customer Interactions
November 28, 2018 - Delivering a personalized customer experience is crucial in today’s retail environment that is all about the hyperconnected consumer.
Peak Season is an Opportunity for Retailers to Accommodate Big Spenders
October 19, 2018 - In preparation for peak season, retailers would do well to understand Big Spenders and prepare to meet their expectations.

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