Insights | Radial

Insights

The Customer

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February 25, 2021 - In our latest collaboration with CCW, we unpack the best contact center technology.
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February 24, 2021 - What do you, as a retailer, need to offer to not only manage but exceed customer expectations this year?
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February 22, 2021 - Here are 4 steps to announce your newest customer care features.
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February 8, 2021 - We’ll take a look at three technologies shaking up the retail industry in 2021 and give our predictions for their future.
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February 3, 2021 - Here are the top 5 metrics we believe you should prioritize tracking in 2021.
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February 1, 2021 - From timing and channel to fulfillment preferences, here are the key takeaways we can use to prepare for 2021.
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January 27, 2021 - There are many proactive strategies you can take to make 2021 a positive and profitable year. Here are just a few.
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January 25, 2021 - We’ve got a few suggestions to help you make it through the final stretch of peak season.
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January 20, 2021 - We’ve broken down some key statistics from the National Retail Federation’s Monthly Economic Review and Consumer Surveys to help you plan for 2021 and beyond.
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January 13, 2021 - We’ll look at 4 ways you can use predictive analytics to keep your customers happy and help your business run smoothly.

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