July 22, 2021 - Peak season will be another roaring success for retailers and here's how you can capitalize on it with a digital-first holiday eCommerce strategy.
July 20, 2021 - We take a look at how predictive analytics can make your holiday sales strategy planning easier.
July 12, 2021 - Here are four new Get to Know Your Customers Day ideas you can use in 2021 to get up to speed on customers’ expectations for retailers and eCommerce businesses.
July 6, 2021 - We take a look at 3 consumer behavior trends to see which are likely to stick around in the coming months and years.
June 30, 2021 - In this post, we’ll take a look at how first call resolutions affect your customer satisfaction scores and why you should start tracking your FCR rate.
June 17, 2021 - We’ll explain what a help desk is and share a few reasons why they’re valuable assets to your customer care efforts.
June 15, 2021 - Watch our latest collaboration with Digital Commerce 360 titled: “Lightning-Fast Strategies: How Retailers are Investing in 2021 and Why”
June 10, 2021 - The push to adopt technology for greater insight into customer data has risen.
June 8, 2021 - We’ll look at the impact data has on 4 major aspects of the customer experience and show you the easiest way to leverage data into your eCommerce operations.
May 24, 2021 - We’ll share our master list of self-service options that you can integrate into your strategy and discuss the benefits of customer self-service channels.
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