December 3, 2020 - Download the 2021 Leading Vendors report for key data to help you chart the way forward in today’s eCommerce landscape.
December 2, 2020 - Here are 9 trends that retailers can take advantage of as we head into 2021.
November 30, 2020 - To help you prepare for the holiday craze and the new year, we’ve identified 5 communication trends you can capitalize on right now to improve your customer care.
November 24, 2020 - How do retail and eCommerce businesses stop fraudsters in their tracks while still providing a frictionless experience to their customers? We’ll look at 4 tactics below.
November 20, 2020 - In our latest market study collaboration, we explore new trends in the call center industry to watch out for in the future.
November 4, 2020 - We surveyed 500 online shoppers about their take on customer service interactions and how they planned on tackling their holiday shopping.
November 2, 2020 - How does artificial intelligence enhance customer experience? Here are 4 ways.
October 26, 2020 - In this post, we’ll break down the pros and cons of customer experience and customer care and explain our perspective on the best strategy moving forward.
October 15, 2020 - We’ll discuss 4 strategies eCommerce businesses use that you can capitalize on to boost your own conversion rates in 2020.
October 12, 2020 - In this post, we’ll explain customer effort, why it’s important to your customer care, and show you how to go about reducing it to boost customer satisfaction.
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