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Best Buy Omnichannel Strategy: A Model for Other Brick-and-Mortar Retailers?
December 15, 2016 - The Best Buy omnichannel strategy suggests the retailer has learned how to take on Amazon successfully, but some areas for improvement remain.
Customer Service Strategy: One Size Does Not Fit All
November 7, 2016 - Although many consumers prefer online channels, you still need to consider phone conversations in your customer service strategy.
What Millennials' Spending Power Has in Common With Baby Boomers'
September 25, 2016 - Learn how to harness millennials' spending power while also tailoring shopping experiences for baby boomers.
August 10, 2016 - If you want to be successful at omnichannel retail, you have to provide your customers with these five key capabilities.