October 15, 2020 - We’ll discuss 4 strategies eCommerce businesses use that you can capitalize on to boost your own conversion rates in 2020.
October 12, 2020 - In this post, we’ll explain customer effort, why it’s important to your customer care, and show you how to go about reducing it to boost customer satisfaction.
October 8, 2020 - We’ll explain exactly what customer sentiment is and how it can help your retail or eCommerce business create a better experience for customers.
October 2, 2020 - We discuss how to create unbreakable customer connections and reveal the latest on what customers expect and how to deliver.
September 24, 2020 - To help you make the most of your voice of customer data and maximize your ROI in 2020, we’re highlighting 3 major trends that you need to keep an eye on.
August 21, 2020 - We've gathered data directly from consumers to help you develop the best digitally-driven customer-centric strategy for your company.
August 20, 2020 - We asked over 500 respondents how they feel about customer service interactions with brands they’ve used recently, and the results did not disappoint.
July 29, 2020 - With the most important season for retailers just around the corner, we’ve put together four tips to help navigate surges and shortages this peak season.
“Partners in Shine” Sitting Down with French Toast on getting Back to School with Health, Love and Peace of Mind
July 23, 2020 - We sat down with Beth Grad, VP of Digital and eCommerce, to discuss how French Toast was able to successfully navigate COVID-19.
July 16, 2020 - We’ve compiled a list of 5 things you can do to provide exceptional customer service and create a positive customer experience, each and every day.
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