Ecommerce: What Our Latest Consumer Survey Reveals About Planning for Peak Season 2022
What shoppers expect from their retail customer experiences has changed—and it’s different from previous years.
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Radial, Inc. Privacy Notice for Candidates
Radial, Inc. Privacy Notice for Candidates The purpose of this Privacy Notice (“Notice”) is to inform individuals who inquire about and/or apply for employment with Radial, Inc. (“Radial” or “we”...
New Trends in Home Improvement eCommerce
Radial Research recently completed a consumer survey focused on eCommerce and the home improvement industry. We interviewed Brendan Lease, Radial’s Director of Product Marketing, to unpack the latest trends for the industry.
How Consumer Sentiment on Payments, Fraud, & Security Impact Customer Experience Preferences
Radial conducted a consumer survey to explore shoppers’ experiences, preferences, and concerns regarding payments and fraud prevention within online shopping.
5 Signs You’re About to Outgrow Your Fulfillment Provider
How do you know if you’re about to outgrow your fulfillment provider? Here are 5 tell-tale signs.
Tackling Cart Abandonment: Better Shipping Options Drive Sales
Recent data from EMARKETER sheds light on why customers abandon their carts, offering valuable insights for businesses looking to optimize their online shopping experience.
5 Hidden Truths About Dropshipping
Here are 5 truths you need to know about dropshipping.
Reverse Logistics: Containing Costs Without Losing Customers
Retailers are caught between managing the cost of returns — a burdensome, albeit inherent aspect of a thriving eCommerce market – and risking losing customers by making returns more difficult.
Defending Your Business: Unmasking Refund Fraud
Refund fraud involves the exploitation of return and refund processes by individuals who wish to receive a full refund, store credit, or another financial gain by making fraudulent refund requests without proper justification.
Adopting ChatGPT and Generative AI in Retail Customer Service
In the last few months, ChatGPT has fascinated the world with its promising potential and impressive capabilities, but what does this mean for retail today?
