Zappix Inc. and partner Radial, Inc. have added three new customers and an expanded offering with new use cases to their industry leading Visual IVR platform.
OCTOBER 23, 2018 — BURLINGTON, Mass. — Emerging industry leader Zappix, Inc., a Radial, Inc. Technology Partner, has added three new customers while expanding the applications of their transformative Visual IVR offering to new industries and use cases. The partnership now successfully supports the customer service of clients across the retail industry verticals, including major arts & crafts, sports, and apparel retailers.
Zappix Inc. has been providing transformative Visual IVR technology to Radial customers to automate and streamline customer service inquiries like “Where Is My Order (WIZMO)” requests. The partners successfully saved a major arts & crafts retailer over $47,000 during the first three months of Visual IVR implementation. Now Zappix and Radial have expanded their offering to cover more business solutions including return status updates and loyalty program account management.
“We look forward to continuing to grow our partnership with Radial, Inc. and help their customers provide a more engaging and enjoyable customer experience,” said Yossi Abraham, Zappix president. “We are very excited by the opportunities this partnership provides to offer more companies and consumers the benefits of Visual IVR — increased customer service call containment, reduced contact center costs, and a more enjoyable CX.”
“Our clients and their customers are enjoying enhanced capabilities and increased automation thanks to our expanded partnership and the benefits of Visual IVR,” said Ricardo Layun, Radial VP of Customer Care. “Zappix has created a solution that implements quickly, and starts producing and measuring results immediately. We look forward to growing our relationship with Zappix and introducing their platform to more clients as we improve the customer experience for consumers.”
The partnership continues to extend Radial’s customer care investments with revolutionary Zappix Mobile On-Demand self-service technology to create more seamlessly integrated, intuitively visual, and effortlessly fast user journeys that enhance CX during customer service interactions while increasing customer satisfaction.
Zappix’s cloud-based Visual IVR provides enterprises with a solution designed to improve the customer journey during contact center interactions through Mobile On-Demand functionality and digital self-service capabilities without the need to download a native app or connect to a live agent.
The Zappix Mobile On-Demand Visual IVR suite provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), and creating new revenue opportunities using targeted promotional banners to advance new offerings.
To learn more about Zappix, go to https://www.zappix.com
Radial Inc., a bpost group company, is the leader in omnichannel commerce technology and operations, enabling brands and retailers to profitably exceed retail customer expectations. Radial’s technical, powerful omnichannel solutions connect supply and demand through efficient fulfillment and transportation options, intelligent fraud detection, payments, and tax systems, and personalized customer care services. Hundreds of retailers and brands confidently partner with Radial to simplify their post-click commerce and improve their customer experiences. Radial brings flexibility and scalability to their supply chains and optimizes how, when and where orders go from desire to delivery.
Learn how Radial works with you at http://www.radial.com.