Say “Yes” to Radial: Customer Care Center in Melbourne, Florida, Bringing on 1,829 Workers to Support Retail’s Busiest Time of Year | Radial

Say “Yes” to Radial: Customer Care Center in Melbourne, Florida, Bringing on 1,829 Workers to Support Retail’s Busiest Time of Year

Press Room

September 23, 2019

Seasonal hiring surge offers local workforce new opportunities to jumpstart a career in retail 

MELBOURNE, FL., September 24, 2019Radial, a bpost group company, announced today its plan to bring on an additional 1,829 customer care workers in Melbourne, Florida to support the increased demand during the upcoming holiday season. 

With the rise of ecommerce, there are now nearly three million customer service representatives answering questions and concerns in the U.S., according to the Bureau of Labor Statistics – and employment is projected to increase by five percent by 2026. With demand for customer care talent growing increasingly competitive, Radial differentiates itself through its commitment to a positive work environment. Seasonal workers receive comprehensive on-the-job training in a professional and fun atmosphere, working alongside a team that feels like family. Classroom and online training is available based on role, and employees and seasonal workers get regular opportunities to socialize with their co-workers and participate in team events, fundraisers and luncheons, all while learning about top retail brands. The Melbourne location also offers site-specific perks, such as a referral bonus program, fun events like cookouts and ice cream socials, awards and recognition programs, and peak season raffles and giveaways.
Seasonal workers will have the chance to work with some of the world’s most popular brands and retailers, including Cole Haan and rag & bone. Workers will be responsible for addressing the key customer issues that drive sales and satisfaction.
Seasonal workers will join the more than 1,150 regular, full-time employees at Radial’s customer care centers across the country. By saying “yes” to Radial, seasonal workers will have the opportunity to kickstart a career in retail by capitalizing on unique development opportunities, such as mentoring and trainings. For individuals seeking long-term employment, seasonal workers will be able to speak with their direct Supervisor for details on how they can become a full-time Radial employee. 

“From fashion and electronics to gourmet food companies and more, the world's favorite brands trust Radial to build and sustain valuable relationships with their customers. Our customer care associates act as extensions of the retail brands they work for, and the role has evolved into a dynamic career that provides support across channels, from chat support to social media,” said Andrea Crawford, Senior Manager, Contingent Labor Program at Radial. “We are thrilled to be creating 1,829 additional jobs in Melbourne, with new work from home opportunities that will allow more residents to take advantage of these seasonal positions.”
To learn more about Radial’s seasonal job openings in Melbourne, visit Radial’s career page here.

About Radial
Radial, Inc., a bpost group company, is the leader in omnichannel commerce technology and operations. Premier brands around the world confidently partner with Radial to deliver their brand promises, anticipate and respond to industry disruption, and compete in a rapidly evolving market. Radial's innovative solutions connect retailers and customers through advanced omnichannel technologies; intelligent payments and fraud protection; efficient fulfillment, supply chain services; and insightful customer care services – especially where high-value customer experiences are critical. We are flexible, scalable, and focused on our clients' business objectives. Learn how we deliver today's retail for you at radial.com and follow us on Twitter @radialcorp.

Media Contact:
Dana Trismen
PAN Communications for Radial  
radial@pancomm.com