April 23, 2021 - We uncover how companies are quantifying performance, how they’re faring in the omnichannel world.
April 21, 2021 - In this post, we show you exactly how AI elevates the quality of your customer service interactions.
April 14, 2021 - We’ll look at the importance of data in customer experience strategy and how to use big data to improve.
March 15, 2021 - We’ll look at a few lesser-known consequences of charging customers for order shipping, and highlight a better alternative.
March 10, 2021 - We’ll look at five customer success metrics you can track to stay ahead of your customers.
February 25, 2021 - In our latest collaboration with CCW, we unpack the best contact center technology.
February 24, 2021 - What do you, as a retailer, need to offer to not only manage but exceed customer expectations this year?
February 22, 2021 - Here are 4 steps to announce your newest customer care features.
February 8, 2021 - We’ll take a look at three technologies shaking up the retail industry in 2021 and give our predictions for their future.
February 3, 2021 - Here are the top 5 metrics we believe you should prioritize tracking in 2021.