Insights | Page 2 | Radial


The Customer

woman with laptop filling out feedback survey
April 23, 2021 - We uncover how companies are quantifying performance, how they’re faring in the omnichannel world.
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April 21, 2021 - In this post, we show you exactly how AI elevates the quality of your customer service interactions.
woman looking at tablet
April 14, 2021 - We’ll look at the importance of data in customer experience strategy and how to use big data to improve.
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March 15, 2021 - We’ll look at a few lesser-known consequences of charging customers for order shipping, and highlight a better alternative.
woman on laptop looking at phone
March 10, 2021 - We’ll look at five customer success metrics you can track to stay ahead of your customers.
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February 25, 2021 - In our latest collaboration with CCW, we unpack the best contact center technology.
woman looking at smart phone
February 24, 2021 - What do you, as a retailer, need to offer to not only manage but exceed customer expectations this year?
person shopping on phone
February 22, 2021 - Here are 4 steps to announce your newest customer care features.
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February 8, 2021 - We’ll take a look at three technologies shaking up the retail industry in 2021 and give our predictions for their future.
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February 3, 2021 - Here are the top 5 metrics we believe you should prioritize tracking in 2021.