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Insights

The Customer

August 11, 2021 - We’ll look at 3 solutions retail and eCommerce brands can use to prepare for the employee shortage during peak season 2021.
August 9, 2021 - We outline the strategic considerations retailers should use to develop an agile strategy.
person looking at inventory on shelves with ipad
August 4, 2021 - We look at 3 technologies retailers and eCommerce businesses will need this year to handle the impending load of online orders successfully.
person holding holiday shopping bags
August 2, 2021 - We’ve put together a peak preparation series featuring the top three factors you need to take into consideration.
woman shopping on phone
July 28, 2021 - Here are our top 5 holiday shopping predictions for 2021.
laptop computer with small boxes on keyboard
July 22, 2021 - Peak season will be another roaring success for retailers and here's how you can capitalize on it with a digital-first holiday eCommerce strategy.
woman looking at business charts on computers
July 20, 2021 - We take a look at how predictive analytics can make your holiday sales strategy planning easier.
woman on couch shopping on phone
July 12, 2021 - Here are four new Get to Know Your Customers Day ideas you can use in 2021 to get up to speed on customers’ expectations for retailers and eCommerce businesses.
woman with shopping cart graphics
July 6, 2021 - We take a look at 3 consumer behavior trends to see which are likely to stick around in the coming months and years.
man in call center with headset on
June 30, 2021 - In this post, we’ll take a look at how first call resolutions affect your customer satisfaction scores and why you should start tracking your FCR rate.

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